Client Service Technician - Warminster, PA

Position Description:



Energize your career with one of Healthcare’s fastest growing
companies.  

 

You dream of a great career with a great company - where you can
make an impact and help people.  We dream of giving you the opportunity to
do just this.  And with the incredible growth of our business, it’s a
dream that definitely can come true. Already one of the world’s leading
Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to
operate our Service Centers, improve our Service levels and help people lead
healthier lives. We live for the opportunity to make a difference and right
now, we are living it up.

 

This opportunity is with one of our most exciting business areas:
Optum - a growing part of our family of companies that make UnitedHealth Group
a Fortune 14 leader.

 

Optum helps nearly 60 million Americans live their lives to the
fullest by educating them about their symptoms, conditions, and treatments;
helping them to navigate the system, finance their Healthcare needs, and stay
on track with their Health goals. No other business touches so many lives in
such a positive way. And we do it all with every action focused on our shared
values of Integrity, Compassion, Relationships, Innovation, and Performance.

Primary Responsibilities:Research, resolve, and respond to client questions and
problems received via telephone calls, e-mail, letters, and faxes. Ensuring client callbacks are completed in a
timely manner and in accordance with customer service standards.Document, track, and monitor client’s problems and
issues to ensure proactive recognition and resolution of software and system
trends.Participate in team projects that enhance the quality
and efficiency of help desk services, the department, and organization.Acquire and maintain knowledge of relevant product
offerings and support policies in order to provide technically accurate
solutions to customers. Attend training sessions and participate in other
knowledge enhancement activities.Complete all reporting projects in an accurate and
timely manner such as, but not limited to, customer service surveys, daily
activity logs, and voicemail records.Conduct software and system training to customers.Function as a liaison with other support areas to meet
a client’s requestDocument and monitor personal queues on a daily basisProvide evening and weekend on call support.Complete special projects when assigned

Required Qualifications:High School Diploma or GED. 1+ year experience as a Pharmacy Technician OR within the HealthCare Insurance IndustryExperience within a Customer Service EnvironmentPreferred Qualifications:HBS experience Institutional / Nursing Home experience Experience in an IT Help Desk role OptumRx is
an empowering place for people with the flexibility to help create change.
Innovation is part of the job description. And passion for improving the lives
of our customers is a motivating factor in everything we do.

 

If you're ready to talk about groundbreaking
interactions, let's talk about what happens when a firm that touches millions
of lives decides to gather results from millions of prescriptions every month
and analyze their impact. Let's talk about smart, motivated teams. Let's talk
about more effective and affordable healthcare solutions. This is caring. This
is great chemistry. This is the way to make a difference. We're doing all this,
and more, through a greater dedication to our shared values of integrity,
compassion, relationships, innovation and performance.  Join us and start doing your life’s best work.SMDiversity
creates a healthier atmosphere: UnitedHealth Group is an Equal
Employment Opportunity/Affirmative Action employer and all qualified
applicants will receive consideration for employment without regard to
race, color, religion, sex, age, national origin, protected veteran
status, disability status, sexual orientation, gender identity or
expression, marital status, genetic information, or any other
characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Key Words: Business Administration, Business Management, technical business analysis