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in Great Neck, NY
Customer Quality Specialist - Full-time / Part-time
Hours | Full-time, Part-time |
---|---|
Location | Great Neck, NY Great Neck, New York |
About this job
- Verifies insurance information for accuracy and completeness and resolves discrepancies as needed. Obtains clinical information needed for order processing or reimbursement.
- Contacts patient to\: advise them of the order placed on their behalf and to confirm all patient demographic information; to communicate any financial responsibilities and/or additional information necessary for processing the order received; to promote other company product and services, as appropriate.
- Process information received from intake/service personnel.
- Ensures proper selection of information online to ensure timely delivery and appropriate revenue recognition for order.
- Maintains appropriate documentation received with order and conducts follow-up as applicable.
- Demonstrates professional etiquette and courtesy when interfacing with customers.
- Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action.
- Complies with and adheres to all regulatory compliance areas, policies and procedures, and "best practices".
- Performs other related duties as directed by supervisor.
- High school diploma or GED is required.
- At least two years related experience is required.
As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law. Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet