Team Lead, Operations, Real Time Analytics - Full-time / Part-time

Hyatt is seeking a Team Lead, Application Operations for our Real Time Analytics Engineering team to provide operational oversight for Hyatt's Big/Fast Data platform and the Real-Time integration pipeline. This is a groundbreaking team which endeavors to impact customer experience from end-to-end, applying multivariate testing techniques to both digital and on-premise experiences. Real Time Analytics is responsible for driving personalized experience for all users, applying data science models and machine learning to 1st, 2nd, and 3rd party data sets in an effort to drive customer satisfaction. Paired with Product, Engineering, and Data Science, the Application Operations Team Lead is responsible for all Site Reliability Engineering, Release Engineering, and Middleware Engineering for the Real Time Analytics distributed computing platform. The ideal candidate for this position is someone who is skilled and passionate about DevOps, automation, best practices, and is eager to fill the gaps in his or her toolbox.

The Real Time Analytics Engineering team is responsible for the strategy, architecture, methodology, maintenance, and integration of Real Time solutions across all of Hyatt's offerings. As a member of this team, one can expect to provide input as we partner with all business functions to help build a digital culture at Hyatt. The Team Lead will be responsible for building and maintaining a team to refine, automate, and maintain many production-critical platforms across a performant infrastructure. Leadership and mentorship skills are a must-have. Experience with Agile methodologies is a plus.

A partial, unordered list of desired skills includes Hadoop, Hive, HBase, Storm, Spark, NiFi, Java, Docker, Rundeck, Python, and Java.

This position is located within the Office of the Chief Product Officer, Real Time Analytics in the Global Operations Center, located in downtown Chicago.

Primary Responsibilities

Manage the Site Reliability Engineering needs of the data flow platform

Coordinate and oversee real-time monitoring to ensure stability of software systems

Build tools to automate, monitor, and report on health and status

Configuration and maintenance of tools required for efficient delivery

Produce and analyze performance and problem reports on a regular basis to assist engineers with troubleshooting and software improvement

Manage the Release Engineering needs of the data flow platform

Development of Continuous Integration best-practices

Automation of tasks to better support rapid development

Maintain relationships with Middleware vendors

Provide Tier-3 support, when needed, if critical incidents occur within production platforms

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

The ideal candidate will possess some or all of the following skill sets:

Experience mentoring and managing a small, dedicated group of operations engineers

Experience operating big data and data flow solutions like Hadoop, Storm, Spark, etc

Experience with open-source platforms and administration

Experience with Linux administration and operation

Solid shell scripting experience

Experience with Continuous Integration and Delivery tools, such as Jenkins

Experience implementing and improving existing processes for deployment

Knowledge of analysis, design and configuration of complex multi-tiered server applications

The ideal candidate will posses the following traits:

You are a software craftsman who values quality over quantity, but you are not a zealot or perfectionist

You like Agile. You like DevOps. Thus you like Continuous Delivery.

You like Clouds, with everything-aaS

You like to build upon platforms composed of loosely coupled, contractually obligated services. Terms like API Faade make you smile.

You love open source and are willing to contribute back to the communities.

You want to help software take over the world, and help provide Authentic Hospitality in the process.

You like to laugh in the face of adversity.

You are a maker and you are driven by the thought of seeing your creation in the hands of millions of customers.

You like the challenge of simplifying complex systems, and you always consider the big picture even when acting locally.

You are a pleasure to work with and value a great company culture.

Desired Skills and Experience

4 years of experience in a full-time, data-focused operations role. Previous experience as a tech lead or team lead preferred, mentoring junior developers.

2 years of experience managing engineering teams

B.S. preferred, in Computer Science, Computer Engineering, or related discipline

Software Engineering, Architecture, Technical Operations

Strong Agile experience preferred

Preferred candidate is passionate about travel and the Hospitality industry

On Being a Team Lead

This is a Principal level position that is ideal for someone skilled and passionate about development who is also interested in mentoring a team. You may be asked to assemble a team of Engineers who will focus on collaboration and continuous delivery. Being a Team Lead means you will be responsible for managing and mentoring a small team of Engineers, but also be expected to have a senior-level knowledge of the Application Operations skills above.