Senior Collections Representative - Phoenix, AZ - Full-time / Part-time

Position Description:

Welcome to one of the toughest and mostfulfilling ways to help people, including yourself. We offer the latest tools,most intensive training program in the industry and nearly limitlessopportunities for advancement. Join us and start doing your life's best work.

If you are looking for a wayto help others, while you put your customer service skills to good use, thismay be the career for you. You'll consult directly with our customers tocontact insurance companies on authorization requests and work closely with thecare coordination unit at the facility. Your work will not only impact thebottom line, but it will also make a difference in the lives of our customers,greatly reducing their financial burden. At the end of the day, you'll know youare doing your life's best work(sm)

As a Senior Collection Representative with Optum360, you will work with yourteam members to help identify and resolve issues and serve as a resource forday-to-day operations. Your primary role will be to submit initial andconcurrent reviews for authorization and contact insurance companies forfollow-up.  While ensuring that authorizations are requested, you willalso need to provide assistance and support to these individuals as they may bedealing with a medical or financial crisis.

This position is full-time (40 hours/week) with our site Hours of Operationfrom 7 AM – 3:30 PM or 7:30 AM – 4 PM (PST.)

Primary Responsibilities:

• Serve as a resource or Subject Matter Expert (SME) for other team members or internal customers to help identify and resolve issues
• Handle escalated and complex customer issues, helping to provide resolution
• Contacts customers through a variety of methods (e-mail, form letters, payer web portals and phone calls) to obtain authorization for services provided to patients
• Follow up on reviews and current reviews sent to payers for authorization requests
• Performs research and documents on various computer systems customer information regarding current status, payer notifications, notes of conversations, and other relevant information
• Work experience in a facility setting, Care Coordination or Central Billing Office, medical terminology experience with obtaining authorizations, good communication skills, working with insurance payers.

Keywords:  Medicalcollections representative, care coordination, authorization, customer service,collections representative, customer service representative, optum360

Requirements:

• High School Diploma/GED OR 10+ years of equivalent working experience
• 1+ years Customer Service Representative (CSR) experience OR 1+ years experience in an office setting, call center setting or phone support role using the telephone and computer consistently OR recent college degree ( 2 or 4 year)
• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
• Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed

There areseveral steps in our hiring process it's a thorough process because we want toensure the best job and culture fit for you and for us. In today'sultra-competitive job market, the importance of putting your best foot forwardis more important than ever. And you can start by completing all requiredsections of your application. (i.e. profile, history, certifications andapplication/job questions). Once you submit your resume, you'll receive anemail with next steps. This may include a link for an on-line pre-screeningtest that we ask you to complete as part of our selection process. You may alsobe asked to complete a digital video interview, but we will offer fullinstructions and tips to help you. After you have completed all of these steps,you can check on the status of your application at any time, but you will alsobe notified via e-mail.

Careers with Optum360. At Optum360, we're on the forefront of healthcare innovation. With health care costs and compliance pressures increasingevery day, our employees are committed to making the financial side moreefficient, transferable and sustainable for everyone. We're part of the Optumand UnitedHealth Group family of companies, making us part of a global effortto improve lives through better health care. In other words, it's a great timeto be part of the Optum360 team. Take a closer look now and discover why acareer here could be the start to doing your life's best work.SM

Diversity creates ahealthier atmosphere: UnitedHealth Group is an Equal EmploymentOpportunity/Affirmative Action employer and all qualified applicants willreceive consideration for employment without regard to race, color, religion,sex, age, national origin, protected veteran status, disability status, sexualorientation, gender identity or expression, marital status, geneticinformation, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass adrug test before beginning employment.