Hospitality Specialist / Security Officer (Honolulu, HI)

Specific Duties and Essential Functions

• Performs security patrols of designated areas on foot or in vehicle
• Watch for irregular or unusual conditions that may create security concerns or safety hazards
• Sound alarms or calls police or fire department in case of fire or presence of unauthorized persons
• Warn violators of rule infractions, such as loitering, smoking or carrying forbidden articles
• Permit authorized persons to enter property and monitors entrances and exits
• Observe departing personnel to protect against theft of company property and ensures that authorized removal of property is conducted within appropriate client requirements
• Investigate and prepare reports on accidents, incidents, and suspicious activities. Maintains written logs as required by the post
• Provide assistance to customers, employees and visitors in a courteous and professional manner

Education, Licenses and Certifications Required

• Must possess a high school diploma or equivalent

Type and Length of Specific Experience Required

• A minimum of 6 months of professional work experience in a direct customer service role
• Prior work history must include demonstration of each of the following:
• Excellent oral and written communication skills
• Display understanding of, and respect for, people from diverse backgrounds
• Ability to mediate conflict with tact and diplomacy
• Ability to interact cordially and communicate with the public

Skills Required

• Proficient computer skills including Microsoft Office
• Effective oral and written communication skills
• Active listening skills
• Ability to assess and evaluate situations effectively
• Ability to identify critical issues quickly and accurately
• Attention to detail

Other

• Must be at least 18 years old or the minimum age required by the state, if higher
• Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
• Must be able to work flexible schedules
• Must have excellent customer service skills
• Be able to operate radio or telephone equipment and/or console monitors
• Must not use illegal drugs. Must be able to pass a drug test with negative results (except when undergoing documented medical treatment).
• Must submit to an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit checks if applicable
• Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment: Indoor and outdoor, temperature ranges from moderate to extreme cold and heat

Major activity: Walking, standing, speaking, listening, observing

Physical efforts to carry out job duties: Standing, walking, and sitting. Minimal to no stooping and kneeling.