Front Office Supervisor - Full-time

Shutters on the Banks is immediately seeking a full time Front Desk Supervisor.

JOB SUMMARY:

• Assists in scheduling and training guest service staff, problem solving, and improved efficiency.
• Supervises day-to-day operations, guest relations, and front office activities.
• Acts as Manager on Duty in absence of Front Office Manager.
• Assists Front Desk Manager with daily operating procedures, record keeping, reporting, invoicing, and follow up with guests, and staff.
• Assists in the management of on-line reservations including follow-up on bookings, resolving problems, performing data analysis and updating the on-line booking engine rates and packages.
• Performs special projects, such as reservation occupancy and ADR, studies, to support rate analysis decisions.
• Performs duties of Front Desk, Reservations, Night Audit or Breakfast Attendant when needed.

Skills Needed:

• Good listening skills are needed to facilitate problem solving.
• Ability to interact effectively directly and by telephone with staff and guests of diverse ages, backgrounds, and interests.
• Strong organizational skills needed along with patience in dealing with a diverse customer base.
• Must have excellent communications and guest-service skills and be capable of handling effectively difficult guests and resolving guest complaints.
• Strong memory retention skills needed along with time management.
• Decision making skills related to guest problems or needs must be made quickly and effectively based on a thorough knowledge of rates, accommodations, facilities, and guidelines. Must be responsible and able to react quickly and effectively.
• Flexibility to adjust to a dynamic work environment in handling requests in a courteous, friendly, and efficient manner.
• Indirect supervision of one (1) to ten (10) Front Office employees during shift operations.
• Must have the desire and ability to work Nights and Weekend.
• Must have lodging experience.