Guest Service Agent - Full-time

Hilton Houston Westchase

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

• Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
• Welcome and serve guests in person and over the phone everyday. 
• Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

Fundamentals:

• To be successful in this role, you must be a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.
• Flexible hours required. Must be available to work evenings, weekends, and holidays.
• Have excellent English communication skills and be able to read, write and speak fluently. 
• Previous computer experience is required. You will regularly use a computer and different software.
• At least 2 to 3 years of experience in customer service required, preferably in a hotel environment
• This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an EEO/AA/Disabled/Veterans Employer. and to navigate to the “EEO is the Law” poster and supplement.