Senior Pharmacy Technician Service Representative (Pharmacy Technician license required) - Franklin, TN - Full-time / Part-time

Be part of our next training class by applying today! OptumCare consists of smart, motivated teams with great chemistry so join us and take the first steps towards your new career.   The HouseCalls Pharmacy Services (HCPS) Pharmacy Technician (Rx Tech) provides a variety of member engagement services data entry to coordinating a member’s care of services throughout all of UnitedHealthcare and Optum.   The primary service involves telephonic outreach. All services are in support of a team of clinical pharmacists and/or HouseCalls practitioners in relations to their engagement of plan members and their healthcare providers.  HCPS pharmacists are highly trained in providing excellent patient-care via use of health literate and telephonic best practices. The Rx Tech is considered an integral team member in provision of all HCPS telephonic member engagement including but not limited to, medication therapy management services.This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (8am - 10pm). It may be necessary, given the business need, to work occasional overtime or weekends.
 
Our office is located at 1009 Windcross Court, Franklin, TN 37067.Responsibilities:


Primary function includes speaking with eligible members over the phone, primarily via cold calling or answering an inbound AutoDialer, to offer telephonic services and schedule appointments for all pharmacy programs, for example medication therapy management services
Place reminder calls to members & explain what the member can expect during their phone call with the pharmacist
Provide information to qualified members about plan services and potential benefit and direct them via warm transfer to appropriate resources
Obtaining information and performing data entry of reconciled medication lists, allergy history vaccine history, medical conditions and other pertinent member-related information
Contact healthcare providers to reconcile members’ medication profiles
Engage with internal and external business entities as the point of contact to coordinate all member-related needs
Team with the Clinical Pharmacist Quality Assurance and Training team to conduct the technical QA portion of pharmacist calls.
Maintain performance standards includes weekly /monthly call goals
Assist with fulfillment of member letter communications
Assist with the technical/systems training of pharmacists.
Create & Maintain Pharmacists Schedules

Required Qualifications:

Current state Pharmacy Technician license     
2+ years’ experience as a pharmacy technician
An education level of at least a high school diploma or GED; or 10 years of equivalent working experience
Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills and ability to learn new computer programs quickly and efficiently
Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed
Communication skills including the ability to consult/advise, demonstrate empathy, and provide clear instructions or directionsPreferred Qualifications:

Multi-lingual (Spanish, Mandarin, Cantonese, Russian, Vietnamese preferred)
Pharmacy Technician certification (CPhT)
MTM experience
Associate or Bachelor’s degree
Working knowledge Publisher, Visio
Proficient with Microsoft Word and Excel
There are several steps in our hiring process - it’s a thorough process because we want to ensure the best job and culture fit for you and for us. In today’s ultra-competitive job market, the importance of putting your best foot forward is more important than ever. And you can start by completing all required sections of your application. (i.e. profile, history, certifications and application/job questions). Once you submit your resume, you’ll receive an email with next steps. This may include a link for an on-line pre-screening test that we ask you to complete as part of our selection process. You may also be asked to complete a digital video interview, but we will offer full instructions and tips to help you. After you have completed all of these steps, you can check on the status of your application at any time, but you will also be notified via e-mail. http://uhg.hr/OurApplicationProcess

UnitedHealth Group is working to create the health care system of tomorrow. Already Fortune 6, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment

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