The job below is no longer available.
You might also like
in Phoenix, AZ
- $19
est. per hour Buffalo Wild Wings • 1h agoUrgently hiring 5.3 mi Use left and right arrow keys to navigate - $19
est. per hour Buffalo Wild Wings • 1h agoUrgently hiring 4.3 mi Use left and right arrow keys to navigate - $19
est. per hour Carl's Jr. • 17h agoUrgently hiring 3.4 mi Use left and right arrow keys to navigate 
$28est. per hour Greenway Store (32nd St & Greenway) • 24h agoUrgently hiring 12.8 mi Use left and right arrow keys to navigate- $19
est. per hour Carl's Jr. • 2d agoUrgently hiring 8.8 mi Use left and right arrow keys to navigate
Authorization Manager
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Phoenix, AZ Phoenix, Arizona |
About this job
Job Description:
Manages the day-to-day operations of the Authorization department within Home Buyers Protection Division to achieve established company objectives. Participates in developing, interpreting and implementing policies and procedures for the organization. Ensures employee conformance to established practices and proper training of staff.• Lead a team of Supervisors, Leads, and Authorization representatives that are responsible for effectively handling claims and service problems via telephone, letter, fax or e-mail.
• Develops and monitors claims handling procedures, and quality control guidelines.
• Ensures department work production volume meets or exceeds product/service and quality standards.
• Develop target initiatives that improves the profitability of field operations, including evaluations of product coverage and claims cost.
• Provides reports to Senior Management on department performance and metrics.
• Develop employee’s skills by providing a clear understanding of performance expectations through coaching, monitoring, and accountability of staff.
• Resolve escalated claim issues for customers, sales reps, agents and upper management.
• Responsible for analyzing daily Virtual Observer, Business Objects and Avaya reporting to manage quality and department productivity.
• Partner with the Workforce management to maintain long term staffing plan.
• Establish and track key performance indicators.
• Facilitate monthly team meetings.
• Strategically identify and recommend business process improvements..
Your Privacy Choices