The job below is no longer available.
You might also like
in Tempe, AZ
$20est. per hour Optima, Inc. • 2h agoUrgently hiring 7.6 mi Use left and right arrow keys to navigate- USAA • 19h ago
Just posted Urgently hiring 9.8 mi Use left and right arrow keys to navigate - USAA • 19h ago
Just posted Urgently hiring 9.8 mi Use left and right arrow keys to navigate - $77000.00 - $119000.00
Verified per year Hopebridge • 2h agoUrgently hiring 9 mi Use left and right arrow keys to navigate 
Redwood Family Care Network • 1h agoUrgently hiring 9.9 mi Use left and right arrow keys to navigate
REAL TIME ADMINISTRATOR
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Tempe, AZ Tempe, Arizona |
About this job
POSITION PURPOSE
Provide Tier One technical training support to Blue Pumpkins users across the Home Depot Enterprise. This support includes triaging technical issues and differentiating between technical problems and training. This position is also repsponsibile for tracking data and identifing trends. To monitor and adjust staffing levels as needed through the use of an ACD and Workforce Mgmt. System. This position tasks are more repetative in nature and decisions are made based upon guidelines provided. Any decisions outside of these guidelines is approved by the Sr. Workforce Analyst or Manager.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
Provides phone and email technical support to HD Blue Pumpkin users.
Participates in meetings with leadership, Blue Pumpkin and system administrator on trends for both current issues and enhancement requests
Monitors real-time call activity and makes necessary skilling and staffing changes
Maintains mailboxes and responds to email within 24 hours
Other duties as assigned.
NATURE AND SCOPE
Typically reports to the Real Time Supervisor
Responsible for helping others and providing on-the-job training or guidance
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Examples include: telephone operator and file clerk.
Typically requires overnight travel less than 10% of the time.MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Education Required:
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
Years of Relevant Work Experience: 2 years
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Preferred Qualifications:
3 yrs Previous workforce experience
Previous technical support or help desk experience
Previous Blue Pumpkin experience
Bachelor's degree preferred
Knowledge, Skills, Abilities and Competencies:Call Center Experience
Analytical thinking
Strong verbal and written communication skills
Strong Interpersonal Skills
Ability to train technical and workforce skills
Provide Tier One technical training support to Blue Pumpkins users across the Home Depot Enterprise. This support includes triaging technical issues and differentiating between technical problems and training. This position is also repsponsibile for tracking data and identifing trends. To monitor and adjust staffing levels as needed through the use of an ACD and Workforce Mgmt. System. This position tasks are more repetative in nature and decisions are made based upon guidelines provided. Any decisions outside of these guidelines is approved by the Sr. Workforce Analyst or Manager.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
Provides phone and email technical support to HD Blue Pumpkin users.
Participates in meetings with leadership, Blue Pumpkin and system administrator on trends for both current issues and enhancement requests
Monitors real-time call activity and makes necessary skilling and staffing changes
Maintains mailboxes and responds to email within 24 hours
Other duties as assigned.
NATURE AND SCOPE
Typically reports to the Real Time Supervisor
Responsible for helping others and providing on-the-job training or guidance
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Examples include: telephone operator and file clerk.
Typically requires overnight travel less than 10% of the time.MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Education Required:
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
Years of Relevant Work Experience: 2 years
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Preferred Qualifications:
3 yrs Previous workforce experience
Previous technical support or help desk experience
Previous Blue Pumpkin experience
Bachelor's degree preferred
Knowledge, Skills, Abilities and Competencies:Call Center Experience
Analytical thinking
Strong verbal and written communication skills
Strong Interpersonal Skills
Ability to train technical and workforce skills
Your Privacy Choices