Concessions Supervisor (Seasonal) - Full-time / Part-time

Our Exciting Work Environment

There's so much to explore and discover at Niagara Falls State Park, from the historical and geological, to the wonders of nature. Enjoy a scenic walk along the Niagara River Gorge, visit the Cave of the Winds, dine at the Top of the Falls Restaurant, or bring the kids to our Discovery Center featuring lots of activities to make education fun and fascinating.  Visit 

The Opportunity

Must be 18 years of age or older.

Responsibilities:

·       Supervise and coordinate activities of concession employees on a per shift basis.

·       Follow and enforce work procedures and service standards set forth within the concessions operation.

·       Set a positive example by reporting to work on time, in a clean and complete uniform.

·       Maintain good personal hygiene and display a responsible and cooperative work attitude.

·       Assist portable concession employees in serving guests or performing duties needed to ensure a smooth functioning operation.

·       Assist in performing inventory counts.

·       Analyze and resolve all problems with employees, guests, and the operation with the assistance of management.

·       Ensure that all equipment is set up properly and operating efficiently and accurately.

·       Ensure all deliveries are accurate and the product is of high quality.

·       Ensure all portable carts and surrounding areas remain clean, sanitized, and safe.

·       Ensure that needed stock is available by estimating, requisitioning, and inspecting all supplies and inventory.

·       Assist management in the training of new employees and retraining of current employees.

·       Responsible for accurately opening and closing portable operations following opening and closing procedures for each job position for the following day.

·       Adhere to and enforce inventory and labor control measures.

·       Recommend measures to improve service, increase efficiency and heighten the experience for both guest and employee.

·       Ensure breaks of all employees are taken.

·       Cash out employees following cash handling procedures.

·       Follow a detailed checklist to complete daily tasks on time.

 

Knowledge, Skills, and Abilities:

·       Minimum of one year experience in the hospitality industry.

·       Highly motivated, enthusiastic and friendly.  Enjoys working with people. 18 years or older.

·       Able to work long hours in a fast paced industry with some overtime.

·       Capable of following job procedures and management instruction.

·       Demonstrates the ability and desire to take initiative.

·       Capable of formulating intelligent and informed decisions.

·       Able to stand for long periods of time including bending, lifting, reaching, and stretching.

·       Able to lift 20lbs or more.

·       Able to report to work on time in required uniform following the hygiene standards.

·       Knowledgeable in the operating of food service equipment, basic food preparatory techniques, sanitation and safety issues.

·       Experience in handling money, dealing with guests and team members.

 

 

Availability:

·       Must be available to work evenings, weekends, and holidays, as directed.

Who We Are

Take your career beyond the ordinary—to the extraordinary.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.

Delaware North is one of the largest and most admired, privately-held hospitality companies in the world.  Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries.  Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit .

All applicants may be subject to a pre-employment background and/or drug testing.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.  Delaware North is an equal opportunity employer.