Body Shop Specialist in Oklahoma City, Oklahoma - Full-time / Part-time

General Responsibilities:

Job Purpose:

This position is responsible for obtaining detailed shop statuses in a timely manner and in accordance with agreements with our insurance partners.

Key Result Areas:

• Maintain an hourly update average that meets or exceeds the requirements for their current job grade.
• Maintain a quality audit average that meets or exceeds the requirements for their current job grade.
• Ensure complete shop statuses are obtained timely including updating HLES when applicable.
• Closely monitor contracts within shops that elect an alternate contact method other than “phone” to ensure these shops are responding.
• Assist web shops with questions, password resets and other issues they may have, as needed.
• Track “non-production”, business related time to be submitted for adjustment.
• Assist with merging new shop records in HLES, as needed.

Mandatory Requirements:

• Typing 25 wpm (test required)
• Excellent verbal and written communication skills (written exercise given)
• Good organizational and analytical skills
• Must be able to work in a fast paced and frequently changing environment
• Must be able to work in a team environment as well as independently

Preferred Requirements :

• Customer service experience
• Experience working in an office environment
• Basic working knowledge of Microsoft Excel and Access
• Bilingual in Spanish
• General understanding of the insurance replacement business
• Hertz policies and procedures
• General knowledge of body shop terminology

Hertz is a Drug-Free Workplace. All offers are contingent on successful drug and background screenings.

EEO/AA: Females/Minorities/Disabled/Vets

Job ID 130190

# Positions 12

Location US - OK - Oklahoma City

Category Administrative/Clerical

Division OKC - Technology Center