Parts Counter Associate

The Parts Counter Associate is responsible for assisting customers and service technicians with locating parts for multiple lines of equipment.  Success in this position is heavily dependent upon excellent customer service skills, the ability to respond to numerous parts requests at one time and knowing the most effective ways to source parts.

Duties and Responsibilities:

• Provide customers with parts price quotes, availability and technical information in a friendly and professional manner
• Respond  promptly to parts requests by service technicians
• Ability to multi-task and transition easily between the parts inventories of multiple lines of equipment
• Receive daily and weekly parts orders by verifying part numbers and quantities  and allocate them to the proper bin location, customer or service technician
• Reconcile open purchase orders
• Performs cycle counts routinely so that counts on all parts are completed monthly
• Fill and ship orders from inventory
• Maintain a clean and organized parts storage area, parts counter and showroom display area
• Work with service and sales departments to ensure correct parts are available or ordered and supplied in a timely manner
• Review service work orders verifying that correct quantities and parts are billed
• Willing to participate in all training programs and keep current on new product updates
• Maintain department safety standards, organization and cleanliness
• Maintain excellent customer relationships  through immediate conflict resolution

Requirements:

• A minimum of two years' experience in customer service and/or sales
• High school diploma or equivalent
• Valid driver's license
• Superior customer service and negotiation skills
• Strong mechanical aptitude
• Excellent attention to detail
• Ability to work independently with minimal supervision
• Excellent verbal communication and organizational skills
• Skilled in use of MS Office applications
• Good time management skills with the ability to handle multiple tasks and priorities