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Automotive Service Advisor
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Simi Valley, CA Simi Valley, California |
About this job
Overview:
DCH Simi Valley Toyota
Service Advisor
Automotive Service Advisor -- Auto Sales -- Customer Service Writer
DCH Simi Valley Toyota continues to grow and we are seeking a talented Automotive Service Advisor to join our successful team.
We are one of many DCH AUTO GROUP Auto Stores. At DCH AUTO GROUP we provide a unique blend of leadership skills with a culture that embodies our core values and the opportunity to work in a professional environment. DCH AUTO GROUP also offers on-going training and advancement opportunities.
Job Description:
Responsibilities:
As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
* Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
* Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
* Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
* Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
* Communicate additional repair and service needs to the customer based on vehicle inspection.
* Administer the manufacturer warranty for qualifying vehicle repairs.
* Present a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns.
* Consult with customers on applicable service specials and keeping customer informed on completion times and service expenses.
Automotive Service Advisor -- Auto Sales -- Customer Service Writer
Qualifications:
* A MINIMUM of 3 years experience as a Service Advisor
* Prior experience working with ADP systems in an automotive environment is required.
* Prior experience as an automotive technician a plus
* A team player who is focused on providing exemplary customer service
* Ability to multi-task in a fast paced work environment
* Basic mechanical understanding of an automobile
* Strong organizational skills and detail oriented
* Be at least 18 years of age
* Possess a valid in-state driver's license
* Pass a motor vehicle report and possess an acceptable safe driving record
* Pass a 7 year criminal background check and drug screen
* Toyota Experience a plus!!
Why DCH AUTO GROUP?
We offer a comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include:
* Medical, Dental and Vision Plans
* Paid Holidays & PTO
* Short and Long Term Disability
* Paid Life Insurance
* 401(k) Retirement Plan
* Employee Stock Purchase Plan
* Vehicle Purchase Discounts
* Wellness Programs
DCH AUTO GROUP is a drug free work environment Equal Opportunity Employer
Automotive Service Advisor -- Service Writer -- Sales and Customer Service
DCH Auto Group -- Delivering Customer Happiness since 1977!
Apply now!
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.
#CB
Options:
DCH Simi Valley Toyota
Service Advisor
Automotive Service Advisor -- Auto Sales -- Customer Service Writer
DCH Simi Valley Toyota continues to grow and we are seeking a talented Automotive Service Advisor to join our successful team.
We are one of many DCH AUTO GROUP Auto Stores. At DCH AUTO GROUP we provide a unique blend of leadership skills with a culture that embodies our core values and the opportunity to work in a professional environment. DCH AUTO GROUP also offers on-going training and advancement opportunities.
Job Description:
Responsibilities:
As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
* Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
* Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
* Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
* Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
* Communicate additional repair and service needs to the customer based on vehicle inspection.
* Administer the manufacturer warranty for qualifying vehicle repairs.
* Present a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns.
* Consult with customers on applicable service specials and keeping customer informed on completion times and service expenses.
Automotive Service Advisor -- Auto Sales -- Customer Service Writer
Qualifications:
* A MINIMUM of 3 years experience as a Service Advisor
* Prior experience working with ADP systems in an automotive environment is required.
* Prior experience as an automotive technician a plus
* A team player who is focused on providing exemplary customer service
* Ability to multi-task in a fast paced work environment
* Basic mechanical understanding of an automobile
* Strong organizational skills and detail oriented
* Be at least 18 years of age
* Possess a valid in-state driver's license
* Pass a motor vehicle report and possess an acceptable safe driving record
* Pass a 7 year criminal background check and drug screen
* Toyota Experience a plus!!
Why DCH AUTO GROUP?
We offer a comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include:
* Medical, Dental and Vision Plans
* Paid Holidays & PTO
* Short and Long Term Disability
* Paid Life Insurance
* 401(k) Retirement Plan
* Employee Stock Purchase Plan
* Vehicle Purchase Discounts
* Wellness Programs
DCH AUTO GROUP is a drug free work environment Equal Opportunity Employer
Automotive Service Advisor -- Service Writer -- Sales and Customer Service
DCH Auto Group -- Delivering Customer Happiness since 1977!
Apply now!
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.
#CB
Options:
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