SOC Operator (San Carlos, California) - Full-time

Specific Duties and Essential Functions

• Acknowledge alarms and dispatch personnel as needed
• Manage communications for emergency and non-emergency calls-for-service, to include handling radio dispatch, phone, and email workstations
• Dispatch Security Officers to service calls and emergency situations
• Notify, assist, and direct external emergency personnel and internal Emergency Response Team as necessary
• Monitor email inboxes, work order service requests and all communications devices; prioritize and process incoming information according to procedure
• Support the world wide badging function as requested
• Ensure the Shift Supervisor, SOC Program Manager and appropriate security management is apprised of all significant and unusual global events in real-time, and documentation is maintained
• Investigate global incidents and create accurate and timely incident reports, escalating to the appropriate persons as necessary
• Perform other tasks and duties of a similar nature and scope as assigned
• Acts on all customer service related calls and either resolves them personally or refers issues to the appropriate individuals
• Manages information flow to and from incident

Education, Licenses and Certifications Required

• Must possess a high school diploma or equivalent
• Must possess a current and valid Bureau of Security and Investigative Services (BSIS) Security Officer License issued by the State of California

Type and Length of Specific Experience Required

• Must possess a minimum of two (2) years professional security operations experience

Skills Required

• Effective oral and written communication skills
• Proficient computer skills to include Microsoft Office applications (e.g., Word, Excel, Outlook, Access, etc.)
• Ability to assess and evaluate situations effectively
• Ability to identify critical issues quickly and accurately
• Ability to research, investigate, compile information
• Planning and organizing skills
• Problem solving skills
• Coaching, mentoring, motivating skills
• Skilled in synthesizing facts, concepts, principles
• Ability to mediate conflict with tact, diplomacy
• Must be able to work independently

Other

• Must be 18 years of age or the minimum required by the state
• Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
• Must not use illegal drugs. Must be able to pass a drug test with negative results (except when undergoing documented medical treatment).
• Must submit to an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit checks if applicable

Physical Requirements and Environment

Environment: Office

Major activity: Working on PC and using telephone/radio while sitting

Physical efforts to carry out job duties: Limited to include some standing, bending, and limited stretching and reaching.