Outbound Customer Service Representative - Full-time / Part-time

A health care company in Phoenix is hiring for Bilingual Outbound Customer Service Representatives!

Bilingual Outbound Customer Service Representatives Job description:

The Patient Acquisition and Retention Advocates are responsible for actuating member retention and facilitating member acquisition. Position will enhance customer satisfaction by providing best-in-class telephone support for network benefits, finding a provider, and problem resolution for prospective leads and current members. The PAR will always use a professional and pleasant tone in every call. PAR will answer several phone queues. This position will support marketing events and campaigns through outbound and inbound calls and through accurate logging of prospect contact information and call results under appropriate campaign in our CRM software Sales force.

Bilingual Outbound Customer Service Representatives Qualifications:

• High school diploma or GED required
• Bilingual (English/Spanish) language proficiency required
• Two years experience supporting a health care or customer service environment required
• Ability to provide excellent customer service to a varied customer base
• Ability to maintain professional and compassionate tone at all times
• Ability to navigate multiple computer applications and databases
• Ability to work in a fast-paced, high call volume environment
• Experience with clinical processes and Medicare Advantage plans preferred
• Experience with Salesforce.com software preferred

Bilingual Outbound Customer Service Representatives please apply to Jessica Parsons below!

For immediate consideration, please send resumes directly to me at

623-518-1396

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.