Customer Service Representative - Full-time / Part-time

I am currently holding interviews for a client in the Langhorne, PA area for Technical Customer Service Representatives. This is a full time positions with the working ours of Monday- Friday 12:30PM - 9PM. Candidates will be receiving phone calls from customers with issues regarding the products.

Responsibilities:

- Provide outstanding technical assistance to customers through live troubleshooting and problem isolation.
- Pro-actively take ownership of open issues and interface successfully with management and the engineering team.
- Ensure customer satisfaction through end-to-end management of each service request by maintaining service status, periodic review of calls with reference to escalation time frame and timely closure.
- Follow-up with the customer until the issue is resolved.
- Identify, analyze and solve software and hardware issues.
- Work with music services and all operating systems (Mac, Android, Windows and iOS).
- Constantly learn, expand and share your knowledge.

Qualified candidates please contact Keriann North at 215-315-4261 or through email.

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.