Process Assistant IV - Full-time / Part-time

Headway Workforce Solutions is currently seeking a Process Assistant IV for a 2 ½ year contract opportunity in Richmond, VA with our partner, one of the nation's largest producers and transporters of energy.

Job Description

• Collaborate with internal partners and/or third-party vendors to process incoming requests and track responses; update mailing lists as needed
• Work closely with project team to fact check materials
• Coordinate multidisciplinary reviews and approvals
• Participate in project/communication meetings
• Assist with the implementation of Communication Plans
• Monitor email inbox across projects, delegate to appropriate team members for responses
• Drafting RFPs and working with Supply Chain on the process for bidding and retaining consultants to help support the outreach work on our projects
• Setting up purchase orders
• Adding funds to existing and renewed purchase orders
• Processing change orders
• Processing invoices for the info materials, posters, printing, giveaway items, mailers, etc.
• Answering our 800# calls on all the projects, delegating to proper owners
• Sorting all incoming mail and making changes/updates to mailing lists
• Setting up bulk mailings – mail merge, printing and stuffing envelopes
• Coordinate all of the logistics for open houses and other community meetings (booking venues, catering, materials, coordination)
• Keeping track of inventory of fact books, safety brochures, info for mailings, etc

Skills

• High school diploma or equivalent required
• 3 - 5 years related experience
• Excellent skills using spreadsheet, word processing, graphics and database applications
• Experience working with SAP is preferred
• Ability to effectively communicate with others
• Ability to work independently, manage schedule and prioritize work
• Ability to be flexible and handle changing and emerging priorities
• Building rapport with internal and external stakeholders and ability to influence outcomes
• Performs a variety of customer relations/customer service duties to ensure prompt processing of customer requests
• Attention to detail, ability to analyze data, identify and address trends
• Understanding of some technical/engineering aspects is desirable but not required
• Proficiency with basic Microsoft applications (Word, Excel, Access, PowerPoint), including Mail Merge
• Excellent writing, communication, and interpersonal skills
• Experienced with handling difficult Customer Service situations
• Diplomacy, tactfulness, and negotiation skills
• Excellent work prioritization and time management skills

Additional Information

• 2 1/2+ year contract
• Hours are Monday through Friday 8:30am to 5:00pm

Headway Workforce Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Headway Workforce Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.