Senior Business / Data Analyst - San Antonio, TX

Positions in this function conduct and manage outcomes of various studies that include analyzing, reviewing, forecasting, trending, and presenting information for operational and business planning. They support short and long term operational/strategic business
activities - by developing, enhancing and maintaining operational information and models. They also develop and implement effective/strategic business solutions through research and analysis of data and business processes.
 
As a key member of the Patient Call Center leadership team, you will be part of UnitedHealth Group's mission of helping people live healthier lives. As a Senior Business Analyst, you will grow and develop as you conduct and manage outcomes of various studies. You will be challenged to analyze, review, and forecast data for operational and business planning. As part of this elite team, you will be empowered to impact the health care system through the analysis and interpretation of data, and presenting recommendations for business solutions. Join us! There's never been a better time to do your life's best work.(sm)
 
Primary Responsibilities:


Analyze, review, forecast, and trend complex data

Present analysis and interpretation for operational and business review and planning

Support short and long term operational/strategic business activities through analysis

Develop recommended business solutions through research and analysis of data and business process and implement when appropriate

Develop and manage accurate and detailed planning documents to optimize departmental success and performance, i.e., budget, call center volume forecasts, staffing models, etc

Experience with extracting source data and manipulation it into meaningful information / reports

Assesses and interprets customer needs and requirements

Identifies solutions to non-standard requests and problems

Solves moderately complex problems and/or conducts moderately complex analyses

Works with minimal guidance; seeks guidance on only the most complex tasks

Translates concepts into practice

Provides explanations and information to others on difficult issues

Coaches, provides feedback, and guides others

Acts as a resource for others with less experience

Required Qualifications:


Associate’s Degree

3+ years of experience in business operations

3+ years in an analytic role 

3+ years of experience gathering requirements from the client/business and documenting

Advanced level of proficiency with PC based software programs and automated database management systems (Excel, Access, PowerPoint) 
Preferred Qualifications:


Experience with Call Center data sets, metrics and systems

Experience in health care operations

1+ years of experience with extracting source data and manipulating it into meaningful information / reports

Intermediate experience in SQL, SQL Reporting Services, or equivalent data capture / reporting tools

Intermediate level understanding of ODBC and MS Excel (VBA, Macros)

1+ years of experience developing and modifying queries of source data from a variety of applications to create accurate and timely reports upon request

Basic level knowledge of relational databases, database structures

Ability to communicate analysis including trends and opportunities to clients and the business in writing and verbally

Ability to problem solve including multiple priorities and research conflicting and / or inaccurate data

Excellent analytical and problem solving capabilities with special attention to accuracy and detail
 
Careers with WellMed. Our focus is simple. We’re innovators in preventative health care, striving to change the face of health care for seniors. We’re impacting 90,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We’ve joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)
 
 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

 
 
Job Keywords: Data analyst, analysis, business solutions, business operations, analytics, call center data, San Antonio, TX, Texas