Customer Service Rep

Headquarters is located in Brooklyn Park that takes inbound calls for 10 major markets. The Twin Cities, Madison, Milwaukee, Denver, Atlanta, Saint Louis, Indianapolis, Chicago and Salt Lake City.

Customer Service Representatives will be handling between 50 to 60 inbound calls per day. These call will be regarding anything auto glass related, they will take orders, might do 3rd party calls to set up the claims, dispatch, quoting sales prices, order processing, scheduling customers and a variety of other duties. The candidate provides customer service to customers in need of immediate glass replacement leading to successful sale or processing insurance claim assignments of glass replacement or repair over the phone.

Consumer Call
"My windshield was just hit by a rock, I will need a replacement immediately, can you help me?"

"I have been driving with a crack on my windshield and it just keeps spreading, can you send someone to replace it as soon as possible?"

They look for very personable individuals who have good work history, customer service experience, and excellent attendence records.

Responsibilities:
Answer multi-line phones in a timely manner
Document customer information accurately
Determine needs of customer
Use appropriate scripting relevant to the call
Schedule glass replacement and repairs
Provide customer information to repair center
Follow up with the customer (as needed)

Work Environment

Corporate Headquarters with free parking. Dress is business casual and you will have an open cubical with dual monitors in this call center environment. There is a lunch room with multiple fridges for everyone to use. They have pot lucks and really try to create a happy work place.

Hours - 10:00am to 6:30pm, 30 min lunch. Monday through Friday.

Qualifications

High School Diploma
1 year of customer service experience in Retail, Restaurant or Call Center environments.

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.