Mystery Shopper - Full-time / Part-time

ROLE SUMMARY Shopper Agents pose as regular customers of all ages, who work alone or in teams, and who may bring family members as cover. Shoppers evaluate employees for safety, honesty, efficiency, and customer service. Shoppers make purchases and observe how cashiers handle the transactions. Shoppers report both positive and negative conditions that impact the guest experience and report malfeasance to Investigators for follow-up action. KEY DUTIES AND RESPONSIBILITIES

• Conduct in-park field observations to alert Loss Prevention Department to areas that are experiencing or that are open to loss.
• Meet with Loss Prevention Investigator/Supervisor daily to receive areas of concentration and special assignments.
• Maintain "cover" at all times.
• Familiarity with park and department policies and procedures, cash systems, location layouts and organizational structure.
• Report any behavior, which may be detrimental to Six Flags, including: theft, policy and procedural violations, safety violations, poor service, and unfriendly behavior.
• Report in an objective and fair manner.
• Recognize proper and improper behavior.
• Maintain a shopper till throughout shift, including balance out till with receipts and purchases items/tickets at end of shift.
• Fill out accurate field reports and a detailed shopper report at the end of each shift.
• Complete incident reports and witness statement forms when required.
• Testify to observations, actions, and reports when required.

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Comply with all Six Flags America policies and procedures.
• Perform all delegated tasks assigned by Loss Prevention Supervisor or Manager.
• Adhere to Corporate standards as stated in departmental training manual.

ORGANIZATIONAL RELATIONSHIPS

• Directly reports to Loss Prevention Supervisor.

­­­ SKILLS AND QUALIFICATIONS

• Must be at least 18 years old.
• Possess excellent written/verbal communication skills.
• Have the ability to play the customer role conveniently under different circumstances.
• Ability to interact in a professional and positive manner with Park management, Loss Prevention Team Members, and guests.
• Be available to work flexible hours that include nights, weekends, and holidays.
• Must be detail oriented, highly motivated, and a self starter.
• Able to pass a thorough background screen including criminal background and credit history checks.
• Able to stand and/or walk for prolonged periods of time outdoors in extreme heat/cold and sun.

Park:
Six Flags America