Senior Provider Service Representative - Concord, CA

Position Description:Expanding
access to affordable, high quality health care starts here. This is
where some of the most innovative ideas in health care are created every
day. This is where bold people with big ideas are writing the next
chapter in health care. This is the place to do your life's best work.The
Senior Provider Service Representative is responsible for assisting in
the full range of provider relations and service interactions within
UnitedHealth Group, including working on end-to-end provider claim and
call quality, ease of use of physician portal and future service
enhancements, and training & development of external provider
education programs. Senior Provider Service Representatives assist in
the design and implementation programs to build and nurture positive
relationships between the health plan, providers (physician, hospital,
ancillary, etc.), and practice managers. Other responsibilities include
supporting those who direct and implement strategies relating to the
development and management of a provider network, identify gaps in
network composition and services to assist the network contracting and
development staff in prioritizing contracting needs, and may also be
involved in identifying and remediating operational short-falls and
researching and remediating claims. Primary Responsibilities:Apply
knowledge / skills to a range of moderately complex activitiesDemonstrate
great depth of knowledge/skills in own functionSometimes
act as a technical resource to others in own functionProactively
identify solutions to non-standard requestsSolve
moderately complex problems on ownWork
with team to solve complex problemsPlan,
prioritize, organize and complete work to meet established objectivesMay
coordinate work of other team membersExtensive
work experience within own functionWork
is frequently completed without established proceduresWorks
independentlyMay
act as a resource for othersMay
coordinate others activities

Required Qualifications:High
School Diploma or GED requiredProficiency within Microsoft Word (Ability to create and edit documents)Proficiency within Microsoft Excel (Ability to filter and sort within spreadsheets)Preferred Qualifications:Previous
experience in a corporate settingPrevious
experience working for Managed Care or Medical Insurance industrySalesForce experience

Careers at
UnitedHealthcare Employer & Individual. We all want to make a difference with
the work we do. Sometimes we're presented with an opportunity to make a
difference on a scale we couldn't imagine. Here, you get that opportunity every
day. As a member of one of our elite teams, you'll provide the ideas and
solutions that help nearly 25 million customers live healthier lives. You'll
help write the next chapter in the history of healthcare. And you'll find a
wealth of open doors and career paths that will take you as far as you want to
go. Go further. This is your life’s best
work.SMDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: UnitedHealth Group, UnitedHealth Care, health care, Microsoft word, Microsoft excel, salesforce