Customer Service Representative - Melville, NY - Full-time / Part-time

Position Description:Healthcare
isn’t just changing. It’s growing more complex every day. ICD-10 Coding
replaces ICD-9. Affordable Care adds new challenges and financial
constraints. Where does it all lead? Hospitals and Healthcare
organizations continue to adapt, and we are vital part of their
evolution. And that’s what fueled these exciting new opportunities. Who are we? Optum360.  As part of the growing family of UnitedHealth Group,
we’ll leverage our compassion, our talent, our resources and experience
to bring financial clarity and a full suite of Revenue Management
services to Healthcare Providers, nationwide. If you’re looking
for a better place to use your passion, your ideas and your desire to
drive change, this is the place to be. It’s an opportunity to do your life’s best work.Primary Responsibilities: Conduct telephone inquiries, inbound, outbound to collect accounts Collect on patient co-pays, deductible and coinsurance Handle high volume of incoming outgoing patient calls Provide patient with an explanation of their hospital bill and resolve inquiries and disputes related to the bill Obtain third party medical insurance Respond to complex customer calls answers, researches discrepancies
Resolve customer service inquiries which could include: billing and
payment issues, patient itemized bill requests, and processes requests
for financial assistance, processes payments and makes payment
arrangements Follows-up on missed payment arrangements Meets and maintains established productivity goals and quality standards Notate patient hospital account records of patient communication and call resolution Identifies and communicates trends and common concerns raised by patients Performs related duties Limited work experience Works on simple tasks using established procedures Depends on others for guidance Work is typically reviewed by others

Required Qualifications: High School Diploma or GED 1+ years of customer service, call center, or collection experience Proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications Available to work any shift during hours of operation 9:00 am - 8:00 pm Monday through Friday (Must be available for 10 hour shifts)Preferred Qualifications: Knowledge of medical insurance and claims processing Bilingual fluency in English and SpanishSoft Skills: Ability to listen attentively, read and interpret the critical content of an inquiry Excellent telephone etiquette skills Should have excellent communication skills: written and verbal communication. Should be able to handle a lot of data that is available, and all of this has to be done at good pace
Should have patience when communicating with the patient / caller able
to maintain their composure even if the customer is being rude Should have the skill of versatility; they will have to adapt to many situations regarding the patient / caller Should have strong problem-solving dispute resolution and negotiating skillsPhysical Requirements and Work Environment:
Frequent speaking, listening using a headset, sitting, use of
hands / fingers across keyboard or mouse, handling other objects, long
periods working at a computer Utilize multiple PC applications throughout the day Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activityCareers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Customer Service; CSR ; Melvile Optum; Optum360