Senior Claims Adjuster – General Liability - Full-time

Description

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

Qualifications

JOB SUMMARY

A Senior Claims Adjuster is responsible for the timely, good faith adjustment and disposition of self-administered casualty claims in multiple jurisdictions. Responsibility extends to all aspects and phases of investigations, evaluations, negotiations and settlements/denials of the following claims: auto liability, no-fault uninsured motorist and general liability.


SCOPE/BUSINESS CONTEXT/EXPECTED CONTRIBUTIONS

Scope

• Manage 100 -150 casualty claims on assignment.
• Acceptable caseloads vary based on the jurisdiction(s), mix and complexity of General Liability cases as determined by Claims Unit Manager.

Business Context

Describe in bullet format, the operational challenges and business issues that the individual in the position will face now and/or in the future. Complex jurisdictional issues? Complex customer situations? Aggressive office goals?

Expected Contributions

• Investigate, evaluate and dispose of claims promptly – taking statements as necessary – to determine liability/compensability.
• Evaluate damages and pay benefits as prescribed by law and/or Marriott policies and procedures.
• Secure necessary documentation to facilitate timely loss adjustment and maintain primary responsibility for settlement decisions up to individual authority.
• Evaluate and negotiate claims for settlement directly with claimant or Plaintiff’s attorney.
• Manage litigation cases including controlling/directing outside attorneys, assisting in discovery/trial preparation and strategy; attend/monitor trials when applicable.
• Evaluate claims for potential third party or subrogation recovery.
• Participate in and/or facilitate the Service Call Program and complete required Service Call reports detailing current case status.
• Administer claims of a more complex/high exposure nature and increased settlement authority, beyond that of a Claims Adjuster II.

Other

• Assume supervisory responsibilities in unit supervisor’s absence.
• Actively participate in regularly scheduled unit meetings and department meetings.
• Assist in staff training and mentoring.
• Comply with Marriott Casualty Claims Policy and Procedure Manual requirements.
• Comply with Marriott’s Corporate Policy Manual.
• Effectively utilize the Valley Oaks System (iVOS) to manage all claims electronically.
• Enter action plan notes/website notes into iVOS.
• Work toward and achieve claim’s production objectives agreed upon by office.
• Oversee duties and responsibilities of other adjusters as directed by unit supervisor.
• Participate in activities that foster teamwork and continuous quality improvement.

CANDIDATE PROFILE

Experience

• Minimum of 2 ½ years claims adjusting experience.

Knowledge and Skills

• Exhibit leadership, management and teamwork skills.
• Ability to meet quality and production standards.
• Ability to grasp and apply technical knowledge, including litigation case management and adjusting skills.
• Effective reasoning and decision making skills.
• Effective influence skills.
• Maintain confidentiality.
• Strong negotiation skills.
• Strong organization skills.
• Strong computer skills.
• Exceptional time management skills.
• Strong hospitality skills.
• Ability to prioritize work.
• Ability to meet deadlines and follow up in a timely manner.
• Good communication skills (verbal, listening, writing), including the ability to deliver difficult messages to customers and/or claimants.
• Very good investigation skills.
• Advanced knowledge of claims process.
• Ability to work well in a team, providing assistance to fellow associates and representing the mission of the unit, department or region.
• Possess a willingness to accept and respond positively to constructive criticism.
• Present oneself with a positive, professional demeanor.
• Communicate often with supervisor keeping him/her informed.
• Show dependability.

Education or Certification

• High School Diploma or GED required.
• Two or four year degree from an accredited college/business/technical school preferred.
• Applicable industry licensing.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.