Technical Support Representative

Top 3-5 Must Haves:
1.Heating equipment/controls/technician (could be in office or in the field)
2. Technical Aptitude
3. High Volume Environment
4. Customer Service

Company Job Description:
Essential Duties and Responsibilities:
- Provide telephone support for commercial and residential boilers, burners, tanks, controls and related products
- Coordinate the troubleshooting of related heating systems with contractors, engineers, homeowners, representatives and other stakeholders as required
- Recommend service parts to field contractors and coordinate with Inside Sales
- Assist field technicians, sales representatives and other staff as required
- Provide technical support outside regular business hours as required- for clarification: the employee will not be required to carry a mobile phone to be on call, unless in single exceptional circumstances
- Report product service issues to the Technical Service Manager on a regular basis or as required
- Extraordinary and additional tasks as may be required by the course of business

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.