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Event Planning Administrative Assistant - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Anaheim, CA Anaheim, California |
About this job
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests.
Job Summary
Responsible for assisting event planning team in preparing event documentation and coordinating with property departments.
Enter and retrieve information contained in computer databases using a keyboard and mouse to update records, files and answer inquiries from guests. Transmit information or documents using a computer, mail, scanner or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail. Maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
CANDIDATE PROFILE
Education and Experience
* High school diploma or GED; experienced (1 -- 2 years of experience) in the event management or related professional area.
OR
* 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.
CORE WORK ACTIVITIES
Policies and Procedures
* Maintain confidentiality of proprietary materials and information.
* Protect the privacy and security of guests and coworkers.
* Follow company and department policies and procedures.
* Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
* Perform other reasonable job duties as requested by Supervisors.
Ensuring and Providing Exceptional Customer Service
* Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
* Empowers employees to provide excellent customer service.
* Sets a positive example for guest relations.
* Communicates event details both verbally and in writing to the customer and property operations.
* Responds to and handles guest problems and complaints.
* Uses personal judgment and expertise to enhance the customer experience.
Communication
* Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
* Speak to guests and co-workers using clear, appropriate and professional language.
* Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
* Talk with and listen to other employees to effectively exchange information.
* Empowers employees to provide excellent customer service.
* Sets a positive example for guest relations.
* Communicates event details both verbally and in writing to the customer and property operations.
* Responds to and handles guest problems and complaints.
* Uses personal judgment and expertise to enhance the customer experience.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests.
Job Summary
Responsible for assisting event planning team in preparing event documentation and coordinating with property departments.
Enter and retrieve information contained in computer databases using a keyboard and mouse to update records, files and answer inquiries from guests. Transmit information or documents using a computer, mail, scanner or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail. Maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
CANDIDATE PROFILE
Education and Experience
* High school diploma or GED; experienced (1 -- 2 years of experience) in the event management or related professional area.
OR
* 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.
CORE WORK ACTIVITIES
Policies and Procedures
* Maintain confidentiality of proprietary materials and information.
* Protect the privacy and security of guests and coworkers.
* Follow company and department policies and procedures.
* Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
* Perform other reasonable job duties as requested by Supervisors.
Ensuring and Providing Exceptional Customer Service
* Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
* Empowers employees to provide excellent customer service.
* Sets a positive example for guest relations.
* Communicates event details both verbally and in writing to the customer and property operations.
* Responds to and handles guest problems and complaints.
* Uses personal judgment and expertise to enhance the customer experience.
Communication
* Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
* Speak to guests and co-workers using clear, appropriate and professional language.
* Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
* Talk with and listen to other employees to effectively exchange information.
* Empowers employees to provide excellent customer service.
* Sets a positive example for guest relations.
* Communicates event details both verbally and in writing to the customer and property operations.
* Responds to and handles guest problems and complaints.
* Uses personal judgment and expertise to enhance the customer experience.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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