Patient Financial Services - Full-time / Part-time

As a key member of the Patient Financial Services (PFS) customer care team, responsible for all aspects of credit reconciliation and refund activities, including customer service with an objective of minimizing financial liability.

Following prescribed procedures and desk guidelines, performs a variety of reconciliation activities relating to general healthcare guidelines to refund amounts owed for overpayments, returned products, and audits. Verifies accuracy of refund requests (patient and payor related), as well as, other healthcare financial accounting documentation or records. Enters data into computer systems using defined computer resources and programs. Compiles data and prepares a variety of reports. May reconcile records with PFS team members and leaders; communicates with external vendors and customers (including representatives of health plans/payors.) Recommends actions to resolve discrepancies; investigates questionable data.

Executes on established departmental objectives and assignments which affect the immediate operation, but that also have full revenue cycle and ultimately company-wide financial impact.

�� Initiates follow-up activities with third-party payors regarding credit balances; makes written and verbal inquiries to payors. Analyzes and problem solves credit balance issues to full resolution.

�� Reconcile claims/accounts to complete resolution, performing adjustment requests and updating patient accounts/claims within the AR system, utilizing appropriate transactions and consistently formatted notes that support future account resolution efforts and inquiries at both the insurance and customer (ie. selfpay) levels.

�� Provides support for inquires from internal and external customers regarding credit balances and refunds. Maintains updated information on patient accounts.

�� Handles internal and external customer inquiries regarding credit account status/history and refunds.

�� Researches issues off-line as needed with payor to resolve overpayments, patient returns for refunds, and live check returns; conducts follow-up calls with payors to resolve credit balances, refund issues, and retraction requests.

�� Meets or exceeds key performance indicators measuring productivity, quality, and service level as defined by Senior Management.

�� Actively participates in team initiatives and in team status meetings.

�� Additional team activities, projects, and work flow as assigned.

�� Service Excellence:

o Works to identify ways to and initiate processes that work towards enhanced credit and collections, and improving service levels to both internal and external customers.
o Actively participates in process and service improvement activities.
o Encourages and supports staff members in the pursuit of service excellence.
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About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.