IT Technician

DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry.  Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves.  We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider.  We are doing it again with the launch of the first live, internet-delivered TV Service – Sling TV, that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We have a bold sense of pride, adventure, and desire to win – it’s in our DNA.  And we’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

Opportunity is here.  We are DISH.

A successful IT Technician will have the following:

• Ability to effectively present information and respond to questions from managers and clients.
• Good analytical skills; excellent oral and communication skills. 
• Detail oriented and good customer service skills; team player who has the ability to work effectively with all levels of company personnel.
• Two plus years related experience and/or training; or equivalent combination of education and experience. 
• Solid ability to solve practical problems. Ability to interpret a variety of instructions furnished in written or oral form.
• Knowledge of Windows 7 Professional, Windows 10, MS Office 2013 and Office 365 (2016 version)

An IT Technician is responsible for computer hardware support, troubleshooting, maintenance, PC network connectivity, computer installs, ticket resolution and end user application support. Knows and applies the fundamental concepts, practices, and procedures related to computer hardware support in an enterprise environment.

Primary responsibilities fall into the following categories:

• Strong customer service skills; friendly, approachable and motivated with a strong work ethic and high degree of integrity.
• Can perform 2nd level support of computer hardware in an NT environment using TCP/IP connectivity; must have a good working knowledge of COTS software and system operating loads, problem ticket resolution and end user application support.
• Installs software, hardware and peripheral components such as monitors, keyboards, printers, network interface cards and disk drives on user's premises; performs PC Adds/Moves/Changes.
• Provides updates, status, and completion information according to published procedures; enters and completes problem ticket information via the approved tracking system; logs all repairs and services performed; prepares progress reports.
• Maintains inventory of capital equipment and computer parts used in performing maintenance; logs all repairs and services performed; prepares progress reports.
• This position will require night and weekend work, both scheduled and unscheduled, and should be available 7 days a week.

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