Team Member at Pi-Squared Pizza Drayton Mills

Pi-Squared Pizza - Drayton Mills, Spartanburg SC
 

Team Member Job Description

Summary of Position:

Provide friendly, responsive service to create an exceptional experience for all of our guests. Take orders and prepare all menu items. Cook and prepare a variety of food products including meats, poultry, vegetables, sauces, and other food products using a variety of equipment and utensils.

Duties & Responsibilities:

• Complete opening and closing checklists.
• Prepare a variety of meats, poultry, vegetables and other food items for cooking using a variety of kitchen equipment. This includes (but is not limited to) washing, dicing, cutting, and slicing.
• Maintain appropriate portion control and consistently monitor food levels on the line.
• Understand and comply consistently with our cooking methods, quality standards and rules, policies and procedures.
• Handle, store and rotate all products properly, while maintaining proper food handling, safety, and sanitation standards.
• Maintain a clean and sanitary work and service area including tables, chairs, floors, shelves, walls, oven, and refrigeration equipment.
• Greet customers with enthusiasm and provide friendly, quality customer service.
• Take food orders from guests; accurately enter orders in our point-of-sale system, which relays orders to the kitchen.
• Accept payment, process credit card charges or make change accurately.
• Handle phone orders with professionalism and accurately collect information needed to complete order.
• Monitor and observe guests’ dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
• Attend all scheduled employee meetings and brings suggestions for improvement.
• Promptly report equipment and food quality problems to Manager.
• Inform manager-on-duty immediately of product shortages.
• Perform other related duties as assigned by the manager-on-duty.

Qualifications:

• Previous restaurant experience is preferred, but not required.
• Possess basic math skills and have the ability to handle money and operate a point-of-sale system.
• Be able to work in a standing position for long periods of time (up to 9 hours).
• Be able to reach, bend, stoop and frequently lift up to 50 pounds.
• Have exceptional grooming and hygiene habits.

The ideal candidate will:

• Have the ability to develop positive working relationships with all restaurant employees and work as part of a team by helping others as needed or requested.
• Have the ability to speak clearly and listen attentively to guests and other employees.
• Have the ability to maintain a professional appearance at all times and display a positive and enthusiastic approach to all assignments.
• Be able to exhibit a cheerful and helpful attitude, and provide exceptional customer service.
• Be able to adapt to changing customer volume levels with a sense of urgency.
• Have the ability to demonstrate a complete understanding of the menu.
• Be able to follow instructions for recipes and sanitation guidelines.
• Have the ability to be cross-trained in all areas of the kitchen and line.
• Have the ability to communicate in the primary language(s) of the work location.

EOE