Shift Lead

SHIFT LEAD EXPECTATIONS

•To exemplify Beaming's philosophy, share it with the gue

sts and inspire it amongst the staff.  

•Provide the guests with an interactive, educational, refreshing experience in a fun 

way that is easy to understand and digest. 

•Ensure excellent customer service through continuous tr

aining of knowledgeable, 

friendly, professional Beaming staff. 

•To maintain an upbeat, welcoming, well- stocked and c

lean store. 

 Guest Service: 

•Sets tone of store by greeting and welcoming every guest 

•Ensures that guests on floor and at register are number 1 priority (over employee conversations, making back-ups, restocking, etc). There sho

uld not be any guest waiting if there is a register open 

•Constantly provides 10 star service through providing in

formation about product and making suggestions, while maintaining a friendly attitude of service. 

•Gives first time guests appropriate welcome and recognizes return guests. 

Communication with Team and Supervisors: 

•Maintains good rapport with teammates 

•Has ability to direct teammates and assign tasks 

•Consistently communicates issues, questions, all types

of feedback to supervisors. 

Grab and Go Case responsibilities: 

•Assign someone to stock the case  

•Assure that case is constantly full (bottles pulled forward

, salads stacked high) 

•Labels should always match items on shelf 

•Product should be rotated appropriately (based on exp dat

e, fill grab and go from 

deli case and reach in, fill deli case and reach in from b

ack up in walk in) 

Retail Items: 

•Check and restock at opening, closing, and during down-t

ime throughout shift.  

Cleanliness and Appearance of Store: 

•Regular "clean sweep” checks by staff (wipe all counters, sweep floor, spray windows, tidy up tables/ground outside) 

• Deep clean responsibilities are assigned, completed, a

nd checked off daily. 

•Counters, floor, and cabinets in smoothie area are regul

ary wiped/mopped 

•Signage is appropriately displayed and stocked 

Daily Responsibilities: 

•Follows daily checklists (Lead list, deep clean, openin

g and closing) 

• Intakes orders