Customer Service- Medical Service Coordinator - Full-time

To be officially considered, please apply here: https://tinyurl.com/y7cmjjvy

Come find your Occupassion at LHI!

At LHI we provide the best in health care services to our nation's heroes. So, when you choose an occupation at LHI, you are supporting the men and women who serve our country. It's all about making a difference in the lives of the people we touch.

A Medical Service Coordinator in the Customer Service Department at LHI, makes contacts to schedule a variety of specific medical and dental services in accordance with customer availability and contract guidelines. Responds to a variety of inquiries and resolves issues with regard to the appointment scheduling/fulfillment processing and service completion in a timely manner while maintaining sensitivity toward military culture. Conduct customer contacts related to Health Assessment processing, referral follow-up, education and resource inquiries. Identify potential behavioral health situations and follow contract specific protocol to assist callers. Maintains constant awareness of service level and queue status in order to meet contractual requirements. This position will have increasing amounts of responsibility within the levels.

JOB QUALIFICATIONS

Required:

• High School Diploma or equivalent with 2 years of clearly defined customer service experience or equivalent combination of education and experience
• Intermediate keyboarding and computer skills including Microsoft Office
• Strong verbal and written communication skills
• Ability to positively influence working relationships with members, providers and internal staff
• Exceptional professional etiquette and interpersonal skills
• Ability to maintain service mentality while adhering to company protocol
• Analytical ability and attention to detail 
• Ability to multitask, work efficiently, and consistently meet performance standards in dynamic contact center environment
• Ability to convey and receive information and ideas through a variety of media, to individuals or groups in a manner that engages the audience.
• Ability to identify and understand issues, problems and opportunities and compare data from different sources to draw conclusions, determine course of action and provide effective solutions.
• Ability to manage time and effectively prioritize workload
• Ability to maintain effectiveness when experiencing frequent changes into workflow and adjusts effectively to work within new work structures, processes, cultures and  knowledge base.
• The ability to acquire and maintain the technical/professional expertise required to the the job effectively and to create effective customer solutions.
• Ability to interact with others in a way that promotes confidence, support and conveys the intentions of the organization.

Preferred:

• Knowledge of relevant software, applications and equipment – MedNet and web portal proficiency
• National Career Readiness Certificate
• Prior military or call center experience

Career opportunities lie ahead at LHI

Your time and experience working in the Customer Service Department at LHI can prepare you for a wide variety of career advancement opportunities within LHI. Where will your LHI career take you?

There are multiple positions available for this posting. Applications will be accepted until positions are filled.   

LHI is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.