Customer Service Representative

About the Role

Cory is looking for talented and dedicated Contact Center Agents to join our growing team. The successful candidates will be responsible for providing effective customer service to retailer management, company management and delivery teams by processing, resolving and prioritizing inbound and outbound calls.

A Day in the Life

Promptly handle high volume of inbound inquiries via calls, emails and chats from external and internal customers
Liaise between internal and external customers to resolve delivery issues
Monitor and maintain delivery teams’ status and progress
Keep retail partner informed about delivery status, utilizing multiple channels including email, phone, chats
Identify internal and external customer needs, clarify information, research issues and provide solutions
Utilize systems to disposition orders
Anticipates delivery problems and proactively takes action to prevent or resolve them.
Proactively follows through with necessary communications.
Keeps supervisor abreast of all delivery activities and issues.
Engages in continuous learning to improve knowledge and performance level
Follows all company policies and procedures.
Meets personal/team qualitative and quantitative targets
Performs other related duties as required and assigned.

What You'll Bring

HS Diploma/Equivalent with 3 years relevant experience, or a combination of education and experience.
Ability to maintain effective relationships with employees, retail partners, delivery teams, and supervisors.
Experienced working effectively with a diverse population, including different backgrounds and races.
Excellent organizational skills.
Excellent written and oral communication skills with active listening
Computer proficiency: particularly Microsoft Applications and other operational systems
Ability to work independently, effectively with minimal supervision, and as a member of a team, making quality, on-demand decisions.
Detail oriented, problem solver, positive attitude.
Ability to multi-task in a demanding environment.
Knowledge of relevant policies, practices and procedures and requirements / standards.

NON-NEGOTIABLE COMPETENCIES

A motivated self-starter
Problem solving
Effective verbal and written communication abilities
Strong PC and organizational skills
Customer focus
Time management