Client Success Manager - Full-time / Part-time

The Client Success Managers role is an entry level position. Our Client Success Managers are responsible for managing client relationships. A Client Success Manager will oversee the execution of social media strategy and fulfillment for their clients. After getting to know the clients needs, wants, likes and dislikes, Client Success Managers coordinate all fulfillment needs for completion. They keep in constant contact with their clients and deliver detailed reports and monthly strategy meetings. Client Success Managers take full ownership for their clients and will collaborate with reputation, content, advertising, products and other corners of the company to ensure overall client success and satisfaction. At the end of the day, it is your client so you should ensure success in every avenue of their contract.CLIENT SUCCESS MANAGER OBJECTIVESClient retention:At least weekly contact with every clientMonthly reports sent to each clientScheduled strategy meeting with each clientRetain clients and upsell when best fitKnow your clients personallyKnow your clients business: what does our contract with them say, how is their business doing, what are their branding guidelines, etc.Fulfillment and Quality Control:Continually monitor the Workflow and ensure that clients receive 100% fulfillmentReview content calendar with client, strategy creation/execution, social advertising coordination with ads team, and anything else required to complete the contract or provide resources to your supporting team membersProvide content team with all necessary information and assets required to execute social content fulfillmentSocial Strategy:Work with client to outline long term and short term strategies for all social platforms/effortsProactively communicate strategy shifts or changes that you see best fit for the clientMonthly strategy calls required with all clients to assess current social effortsReputation Management:Strategize monthly alterations, improvements, and changes to reputation strategy to ensure success/resultsCommunicate any client communicated disputes with the response teamWork with the reputation team to ensure all correct sites are setup and monitoring is turned on and for all things reputation.Accountability:Weekly meeting with Senior CSM to review client performanceMonthly meeting with EVP of Client Success to evaluate client communication and personal goalsQUALIFICATIONSExcellent communication skills (both oral and written)Ability to adapt/change/think on their feetAbility to resolve conflictExude professionalism and confidenceOrganizationCreativityImpeccable understanding of Social Media best practices, strategy development and execution, and ability to identify new avenues for social growthWe need Client Success Managers who have excellent communication skills, exude confidence and know how to think on their feet. Because the Client Success Managers main task is to speak with clients regularly. We need managers who know how to deal with a variety of problems in a professional manner. Client Success Managers must be team players, working seamlessly with Content Specialists, the Advertising team, Response Team members, and Designers to exceed client expectations. Client Success Managers must also be creative and willing to try new strategies that help their team reach their clients goals. Having a solid understanding of social media, advertising, marketing, and branding is required as well as 1-2 years of experience in business customer relations.All serious applicants please attach your resume in PDF format. Starting Salary Amount is $30k - $40k, depending on qualification and experience.