Service Coordinator

Objective: The Service Coordinator is expected to perform a variety of duties in the coordination of scheduling services for clients. The Service Coordinator is expected to assist and support other staff members in order to provide the highest quality of service to clients.

Primary Responsibilities:

Answer each incoming call in a friendly, professional and knowledgeable manner.

• Scheduling clients and CAREGivers in order to provide the highest quality service to clients.
• Monitor, mediate and log both client and CAREGiver activity, and follow up on CAREGiver assignments and client service.
• Interact with employees to cover daily staffing requirements.
• Secure coverage for vacancy shift, open position, vacations, per company’s needs.
• Coordinate and maintain monthly client and CAREGiver schedules in Clear Care.
• Enter and maintain accurate client and CAREGiver records in Clear Care.
• Process CAREGiver time off request and change of availability to ensure schedule changes are accurate
• Records employee performance concerns and communicates with the Supervisor of Service Coordination when issues arise.
• Demonstrate open and effective communication with owner, colleagues and CAREGivers.

Secondary Responsibilities

Field employment inquiries from prospective CAREGivers and arrange for application process as needed

• Coordinate and maintain a complete Client Service Schedule
• Provide after hours on-call service duties as scheduled

Education/Experience Requirements:

• High school graduation or the equivalent. Undergraduate degree.
• 3+ years of related experience or an equivalent combination of education and work experience may be considered.

Knowledge, Skills and Abilities:

• This position must have an understanding of and uphold the policies and procedures established by Maguire Senior Services, Inc., (d.b.a. an independently owned and operated Home Instead Senior Care franchise).
• The ability to handle stress is mandatory. This is a fast-paced position that requires you to be able to handle many scheduling scenarios at once.
• This position must demonstrate excellent oral and written communication skills and the ability to listen effectively.
• This position must have the ability to work independently, maintain confidentiality of information and meet deadlines.
• Ability to demonstrate effective interpersonal skills is essential as well as sound judgment, problem-solving and good decision-making.
• Must be a supportive team member, contribute to and be an example of teamwork and team concept.
• Must be able to cope with the mental and emotional stress of the position.
• Must possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to deal tactfully with CAREGivers, clients, family members, visitors, government agencies/personnel, and the general public.
• Must possess the ability and willingness to work harmoniously with other personnel.
• Must have patience, tact, a cheerful disposition and enthusiasm, as well as the willingness to handle difficult clients.
• Must be willing to seek out new methods and principles and be willing to incorporate them into existing scheduling practices.
• Must be able to relate information to a CARE Manager concerning a client’s condition.
• Must not pose a direct threat to the health and safety of other individuals in the workplace
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures.
• Ability to organize and prioritize daily, monthly and yearly work.
• Ability to establish good working relationships with office colleagues, the franchise owner, clients and the community.
• Ability to present a professional appearance and demeanor.
• Ability to operate office equipment.
• Must be patient and congenial on the telephone.
• Must have computer skills and be proficient in Word, Excel and Publisher.
• Ability to work on-call in the evenings as needed.
• Knowledge of the senior-care industry.
• Ability to perform duties in a professional office setting.

Each Home Instead franchise is independently owned and operated.