Admin Ops, Domestic - Kenmore & DieHard

This HOURLY associate supports the growth of Sears Brand Management by providing outstanding customer service to retail, industrial and international customers that carry Kenmore and DieHard products. Complete customer satisfaction is achieved by consistently performing three primary functions:
1) Order Entry: Timely input of customer orders
2) Order Processing: Resolve purchase order discrepancies with internal departments and suppliers
3) Pre/Post Purchase Care: Assist with warranty/repair requests, shipment errors and product questions

JOB RESPONSIBILITIES
* Input purchase orders from customers into the order management system, including replacement parts and packaging
* Manage execution of purchase orders sent directly from vendors/suppliers to customers including logistical flow and communications
* Resolve shortage claims between customers and suppliers
* Maintain multiple computer systems to support data entry, purchase order execution, product pricing and management reporting.
* Cross train on other booking and transportation functions within SHC.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS
* Administrative support, all levels and backgrounds.
* 1-2 years of experience in logistics or transportation distribution preferred - understanding of transportation, various transportation modes and distribution operations.
* Excellent written and verbal communication skills.
* Ability to multi task and prioritize.
* Team player with customer service aptitude.
* Ability to build relationships, interact and relate to other areas of the business.
* Knowledge and skills to utilize spreadsheet, database, word processing and internal systems for booking, monitoring, and reporting - Microsoft Outlook, Excel, Word
* Basic mathematical and analytical skills.
* International customer service and document preparation
* Spanish preferred, not required

ROLE SPECIFIC ABILITIES/SKILLS
* Process and track customer parts orders
* Create invoices and other required exporting documents for customer shipments
* Manage and resolve customer inquiries
* Monitor, review and react to discrepancies in department shipment reports
* Reconcile variances in the order files
* Maintain International order log with ready dates from vendors
* Miscellaneous duties as assigned and required.
* Work with freight forwarders, ocean carriers and brokers to resolve delivery issues.
* Publish reports as requested.

EDUCATION / TRAINING
High School Diploma or GED equivalent

EEO EMPLOYER