REAL TIME SCHEDULER - Full-time

101576 5701 E Hillsborough Ave, Tampa, Florida 33610

TruGreen is committed to Diversity and Inclusion.  We encourage diverse candidates to apply to this position.

In the US, We are an Equal Opportunity/Affirmative Action Employer – EOE of Minorities/Females/Protected Veterans/Disability. To learn more,   or to request an application accommodation,

TruGreen performs pre-employment testing.

Job Description

TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!" Position Overview Uses workforce scheduling applications to track and monitor call volume and trends. Monitors productivity metrics and schedules to ensure adequate staffing to meet business needs. Develops and maintains a scheduling database to track availability of associates. Prepares and communicates schedules based on call volume forecasts and available staffing. Frequently provides call volume/agent reports. Responsibilities 1. Uses workforce scheduling applications to track and monitor call volume and trends; identifies agents outside acceptable thresholds and communicates discrepancies to the appropriate manager/supervisor. 2. Monitors productivity metrics and schedules to ensure adequate staffing in coordination with training, meetings, breaks/meals, and time-off as needed. 3. Develops and maintains a scheduling database to track availability of associates. Prepares and communicates daily and weekly schedules based on call volume forecasts and available staffing; coordinates associate schedule change requests and scheduling of time-off. 4. Provides call volume/agent reports on daily, weekly, and monthly basis. Education and Experience Requirements • High school diploma/GED with 1-3 years of call center operations experience or an equivalent combination of education and experience • Workforce scheduling experience preferred Knowledge, Skills, and Abilities • Knowledge of call center operations and scheduling • Computer skills in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) • Verbal and written communication skills • Analytical skills • Problem solving and decision making • Attention to detail • Conflict resolution • Organization, time management, multi-tasking Physical Demands & Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to: • Sit, stand and walk • Use hands and arms to handle, feel or reach • Speak and hear • Use close vision abilities Occasionally required to: • Lift or move up to 25 lbs • Stoop, kneel, crouch or crawl The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. • Noise level o Low to moderate • Adverse Conditions o Minimal TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities To learn more copy and paste this URL into your browser: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf TruGreen performs pre-employment testing. Disclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.