Customer Service Representative

Job DescriptionInclude:- Managing large amounts of incoming calls- Generating sales leads- Identifying and assessing customers- needs to achieve satisfactionJob Brief:What does a Customer Service Representative do?A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.The best CSRs are genuinely excited to help customers. They-re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers- shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don-t have enough information to resolve the problem.The target is to ensure excellent service standards and maintain high customer satisfaction.Responsibilities:- Manage large amounts of incoming calls- Generate sales leads- Identify and assess customers- needs to achieve satisfaction- Build sustainable relationships of trust through open and interactive communication- Provide accurate, valid and complete information by using the right methods/tools- Meet personal/customer service team sales targets and call handling quotas- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution- Keep records of customer interactions, process customer accounts and file documents- Follow communication procedures, guidelines and policies- Take the extra mile to engage customersRequirementsRequirements:- Proven customer support experience or experience as a client service representative- Track record of over-achieving quota- Strong phone contact handling skills and active listening- Familiarity with CRM systems and practices- Customer orientation and ability to adapt/respond to different types of characters- Excellent communication and presentation skills- Ability to multi-task, prioritize, and manage time effectively- High school degreeHighlightsAs a Kelly Services associated, you will have access to the following:- Kelly-sponsored ACA health care coverage for eligible employees- Group insurance options*- Service bonus plan- Holiday pay plan- Weekly electronic pay options - Free online training campus available- Exclusive online employee community - Employee assistance program (EAP) available at no cost- Corporate discounts- Transportation spending accounts#Daytonjobs Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]