Product Surveillance Specialist

Product Surveillance Specialist Responsible for receiving, investigating and responding to customer technical complaints and returns.  Assist in providing detailed status reports and associated trending. Receives and collects information on customer complaints via telephone and in writing. Communicates effectively with customers to obtain proper information. Investigates with supervision complaints by coordinating lab. Testing and other investigatory methods. Responds to complaints both verbally and in writing in using clear, effective way, conveys the information to various government agencies. Contributes to regular status reports for management to evaluate product quality trends and project status. Contributes to the development and implementation of complaint handling system improvements.                                                                                                                                                 Qualifications: Previous exp. in a medical device field preferred.  Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]