Administrative Assistant/Clerical - Policy Owner Services

Job DescriptionWe are seeking a rock star administrative assistant to be a shining star in the Policy Owner Services department with our customer in Woodbury, MN. You will be responsible for processing documents in a timely manner utilizing your extensive knowledge of policy rules, procedures and operations for several clients. These positions are TEMP-TO-HIRE and a perfect foundation for a long-term career. RESPONSIBILITIES1. Responsible for working the message center, handling unapplied cash, processing policy and billing changes and refund and returned checks, invoicing, reconciling group bills, completing the dunning process and working all new incoming mail. Process inflation and Rate Increase offers, Rate Quotes, invoicing, terminations, servicing agent changes, Multi-life group set-up & Collection call overflow and process department reports.2. Research and respond to escalated requests.3. Assist with training new and existing team members.4. Communicate daily with various internal departments.5. Communicate with external client contacts and participate in client conference calls/meetings.6. Contact enrollees to obtain missing information, explain procedures answer questions, and other inquiries, as needed.7. Contact insurance brokers and agents of individual business.8. Partner with DST team to ensure procedures are being followed.9. Other duties as assigned.RequirementsMinimum Qualifications* 1 year experience in the insurance industry, preferred* Must be able to type at least 40+ words per minute.Preferred Qualifications* Excellent interpersonal and customer service skills.* Excellent written communication skills are essential.* Excellent time management and organizational skills with the ability to handle multiple tasks while meeting established deadlines and performance standards.HighlightsWhy Kelly® ?- Kelly-sponsored Affordable Care Act health care coverage available for eligible employees- Group insurance options*- Weekly electronic pay- Service bonus plan- Holiday pay plan- Online training campus that provides more than 3,000 free courses to help improve and develop skills- Exclusive online employee community- Employee assistance program available at no cost- Corporate discounts- Transportation Spending Accounts- Online application systemAbout Kelly Services®Kelly Services, Inc. (Nasdaq: KELYA, KELYB) is a global leader in providing workforce solutions. Kelly® offers a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Serving clients around the world, Kelly provided employment to more than 555,000 employees in 2014. Revenue in 2014 was $5.6 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Download WorkWire, a free career and employment resource iPad® app by Kelly Services.iPad is a trademark of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]