Customer Service Representative

In this position, you'll focus on serving the needs of our customers while wearing several hats: receiving customer and prospect calls to provide information about our products and services; entering orders and inquiries received via phone, Web, mail, and e-mail; resolving customer problems; identifying selling opportunities; and promoting good customer relationships. You should have top-notch verbal and written communication skills, solid data-entry capabilities with a high attention to detail, and the ability to problem-solve. The schedule is Monday through Friday, 32 or 40 hours a week, including an 11:30 a.m. to 7 p.m. schedule one day per week. Experience with order-entry systems and the ability to speak Spanish are pluses. Channing Bete Company is a nationally known educational publisher. We offer a competitive starting salary and great benefits that include health and dental plans, a 401(k) plan, employee stock ownership, profit sharing, an indoor fitness facility, and a pleasant work environment. To apply, send a r??sum?? and cover letter to??customerservicehire@channing-bete.com, or mail them to: Human Resources?? Channing Bete Company One Community Place South Deerfield, MA 01373-7328 AA/EOE/M/F/Disabled/Vet MassLive.com. Keywords: Customer Service Representative, Location: South Deerfield, MA - 01373