Team Leader

Communication. Urgency. Stewardship. Is it in you?

A Team Leader who is part of the Chick-fil-A Five Pointsfamily will develop team members who provide the highest quality service experience by using tools and systems to create an environment that produces a positive influence on all those that come into contact with our organization. Team Leaders are responsible for enriching the culture relative to the CFA purpose and values. Team Leaders execute strategies and put ideas into action across all critical success factors that drive the restaurant towards our vision. Training, although continuous, initially includes fourweeks of personalized training with guidance from a Team Director.

Job Location:

• Columbia, SC 29205

Required experience:

• Management: 4+years

Leadership and/or management experience required. Quick service or restaurant experience not required but preferred.

Key Initiatives:

People – Develop people and teamto meet the goals of the business.

Processes – Provide servant leadership that results inoperational excellence.

Communication – Provide relevant communication to your leadership team and the people who you lead.

Measurable Results:

Overall Satisfaction Scores

Overall Order Accuracy Scores

Over/short at $0

Team Leadertraits:

• Passionate and energetic
• People person – good at relationship building
• Great communication skills
• Active listener
• Asks clarifying questions
• Delivers clear directions, instructions, guidance
• Effective at empowering and encouraging others
• Eye for detail
• Excellent verbal and written communications skills
• Process-oriented
• Effective organizational skills- keep track of multiple tasks, situations, people, etc.
• Ability to work well within self-directed atmosphere yet work effectively with team members as needed to achieve desired outcomes/goals
• Willingness to deal with stressful situations
• Positive disposition in working with customers and fellow employees
• Ability to oversee a team
• Continual Learner
• Good conflict-resolution skills: clearly describe and communicate situation, working together with others to obtain appropriate, respectful, and effective solutions
• Creative problem-solving skills: ability to comprehend the big picture yet develop and implement creative solutions to ensure that the individual pieces will be effectively put in place for successful outcomes