Inbound Customer Service Rep. - Full-time / Part-time

We are looking for a Customer Service Associate to provide a high level of customer service at all times. This is a high volume position taking calls from customers.

In the Customer Service role you will:

• Provide outstanding service to and builds relationships with over 100 customers every day
• Work individually and as a team to meet and exceed established goals, i.e. call handle time goals, availability goals, customer service performance goals and quality goals

Basic Qualifications

• Minimum of 1 year of customer service experience required
• High School Diploma or equivalent required

Preferred Qualifications

• Candidates must be available to work afternoon or evening shifts during the week and on weekends as part of their normal permanent schedule. Shifts will be assigned based on business needs.
• Previous call center or customer service experience preferred
• Ability to demonstrate professional verbal communication skills. Must pronunciation words clearly and use proper grammar
• Ability to quickly resolve complex customer problems using various resources including computer screens and other reference material
• Ability to professionally handle irate customers
• Ability to use a headset and to sit for long periods of time
• Experience with Microsoft Office applications and the Internet

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.