Coffee Shop Attendant

Description

• Willing to take the most effective role.
• Holds the Guest as their most important priority at all times.
• Handles high pressure situations calmly.
• Is able to resolve Guest concerns utilizing LAST with respect and a sense of urgency.
• Understands all hospitality standards and holds self accountable for them.
• Completes all required Xpert training.
• Contributes to cleanliness standards.
• Communicates Guest feedback to outlet management.
• Educates Guests on product line and added value available to them.
• Adheres to all uniform and grooming standards.
• Communicates in English and seeks assistance to improve communication skills.
• Actively participates in meeting all cleanliness, safety and sanitation standards.

• Speaks/Reads English.
• Can take spoken orders from Guests.
• Can count money and make change.
• Can operate restaurant equipment.
• Anticipates Guest needs and goes above and beyond to satisfy special requests.
• Seeks feedback from others and responds positively to coaching.
• Embraces learning for continuous improvement.
• Understands the importance of teamwork and treats all team members with respect.
• Learns quickly and is able to apply information.
• Understands the need for work schedule to change to meet business needs.
• Demonstrates a positive attitude when facing change.
• Enjoys new and exciting challenges in a fast-paced environment.

PHYSICAL REQUIREMENTS:

• Lift up to 50 lbs., site and/or stand for long periods