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Customer Care Advocate - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Alpharetta, GA Alpharetta, Georgia |
About this job
Customer Care Advocate
Alpharetta, GA
Temp-to-Hire Opportunity!
8:00 AM-5:00 PM
Up to $18.00/hr.
Job Purpose & Key Responsibilities
The Customer Care Advocate represents our client as a customer-focused provider of a comprehensive line of products and services to our current and prospective customers. S/he assists customers and sales representatives with all aspects of the order fulfillment process, from order entry through invoicing and payment.
• Answers calls to the ring groups, including Customer Care and Operator
• Receives sales and sample orders via phone, fax, email and web
• Enters orders into the NetSuite computer system, provides order and shipment confirmations to customers and makes transportation arrangements for shipments
• Follows up with customers to ensure satisfaction with products and services
• Creates and manages customer records in NetSuite
• Resolves errors such as erroneous or damaged shipments or pricing errors using tools such as return authorizations, re-shipments, merchandise pick-ups and credits
• Initiates documentation of complaints regarding products or services
• Other duties as assigned
-
Quality Systems Duties and Responsibilities:
Build Quality into all aspects of their work by maintaining compliance to all quality requirements.
-
Qualifications
• Three to five years’ customer service experience, preferably in a call center environment
• High school diploma
• Knowledge of MS Office - Outlook, Word, Excel and PowerPoint
• Strong Communications skills, both written and oral
• Customer Service Focus and Orientation
• Strong level of ownership and accountability
• Strong Team Player
-
Additional Education/Experience/Skills that are not required, but helpful, if a candidate possesses
• Healthcare and/or medical device/equipment experience, highly preferred
• Additional experience in Finance functions such as A/R, A/P, or sales/use tax, preferred
• Proficiency with NetSuite web-based ERP
-
*Must be willing to submit to a pre-employment background check and drug screen
Alpharetta, GA
Temp-to-Hire Opportunity!
8:00 AM-5:00 PM
Up to $18.00/hr.
Job Purpose & Key Responsibilities
The Customer Care Advocate represents our client as a customer-focused provider of a comprehensive line of products and services to our current and prospective customers. S/he assists customers and sales representatives with all aspects of the order fulfillment process, from order entry through invoicing and payment.
• Answers calls to the ring groups, including Customer Care and Operator
• Receives sales and sample orders via phone, fax, email and web
• Enters orders into the NetSuite computer system, provides order and shipment confirmations to customers and makes transportation arrangements for shipments
• Follows up with customers to ensure satisfaction with products and services
• Creates and manages customer records in NetSuite
• Resolves errors such as erroneous or damaged shipments or pricing errors using tools such as return authorizations, re-shipments, merchandise pick-ups and credits
• Initiates documentation of complaints regarding products or services
• Other duties as assigned
-
Quality Systems Duties and Responsibilities:
Build Quality into all aspects of their work by maintaining compliance to all quality requirements.
-
Qualifications
• Three to five years’ customer service experience, preferably in a call center environment
• High school diploma
• Knowledge of MS Office - Outlook, Word, Excel and PowerPoint
• Strong Communications skills, both written and oral
• Customer Service Focus and Orientation
• Strong level of ownership and accountability
• Strong Team Player
-
Additional Education/Experience/Skills that are not required, but helpful, if a candidate possesses
• Healthcare and/or medical device/equipment experience, highly preferred
• Additional experience in Finance functions such as A/R, A/P, or sales/use tax, preferred
• Proficiency with NetSuite web-based ERP
-
*Must be willing to submit to a pre-employment background check and drug screen
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