Desoto County Office Coordinator - Full-time / Part-time

CLIENT CARE OBJECTIVE:  The Office Coordinator is expected to perform a variety of duties that relate to client care including care consultation with potential clients and family members, client/CAREGiver introductions and quality assurance visits with existing clients.  They use the consultative sales approach to determine each individual client's needs to provide solutions and create a tailored service plan.  They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours.

STAFFING OBJECTIVE:  The Office Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients. The Office Coordinator is responsible for scheduling clients and CAREGivers in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships.

FINANCIALS OBJECTIVE: The Office Coordinator is expected to perform a variety of duties to contribute to the financial welfare of the business which includes reviews of invoicing, payables, accounts receivable and collections.

RECRUITMENT AND RETENTION OBJECTIVE: The Office Coordinator is expected to perform a variety of duties for the recruitment and retention of CAREGivers.  The position is expected to recruit, screen, hire, onboard, engage, train and retain a staff of CAREGivers in order to provide the highest quality service to clients.

SUPERVISORY RESPONSIBILITIES: As a key player, this person is responsible to be a supervisor for all CAREGiver staff in the event he/she is called upon to do so.

KNOWLEDGE SKILLS AND ABILITIES

• Must have an understanding of and uphold the policies and procedures established by Home Care of Mississippi, LLC, (d.b.a. an independently owned and operated Home Instead Senior Care franchise)
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability ro work independently, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
• Must demonstrate knowledge of senior care industry
• Must have the ability to  organize and re-prioritize daily, monthly, quarterly and yearly work
• Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community
• Must have the ability to sit at a desk and communicate patiently, congenially and effectively for long periods of time on the telephone.
• Must present a professional appearance and demeanor
• Must have the ability to operate office equipment
• Must be patient and congenial on the telephone
• Must have computer skills and be proficient in Microsoft Office Suite
• Must have the availability to work evenings or weekends as required
• Must have the ability ot perform duties in a professional office setting
• Must have the ability to work as part of a team.

SECONDARY RESPONSIBILITIES:

• Plan, Conduct and Participate in all CAREGiver meetings
• Conduct Family Education sessions as needed
• Assist in maintaining a neat and organized work area
• Perform any and all other functions deemed necessary
• Participate in on-going Home Instead Senior Care key player training

EDUCATION/EXPERIENCE REQUIREMENTS

• College Degree Preferred
• One year experience in home care, health care or senior-related industry required, an equivalent combination of education and work experience may be considered.
• Most possess a valid driver's license

PLEASE UPLOAD RESUME TO APPLICATION OR YOU CAN EMAIL RESUME TO MELISSA LATIL:
Melissa.Latil@homeinsteadnms.com

Each Home Instead franchise is independently owned and operated.