Technical Service Representative - Full-time / Part-time

The company is among the world's leading suppliers of professional commercial and industrial surface cleaning equipment with manufacturing facilities in Denmark, Sweden, Germany, Italy, Hungary, USA, Mexico, Singapore and China.

Our client based out of Minneapolis is looking to hire an additional Technical Service Representative. This is a person with a strong mechanical aptitude with experience repairing engine or hydraulic products. This is an office job, providing customer service over the phone.

Performs a variety of duties via phone or email for external customers. Provides troubleshooting, parts lookup and e-repairing of technical/mechanical equipment failures in the field. Assess and respond to situations using standard procedures in isolation and fixing problem equipment. Reports design, reliability and maintenance problems through Customer Relationship Management software.

Responsibilities:
Assist dealers and end-users with parts lookup, machine troubleshooting and
Troubleshooting and repair of commercial and industrial floor cleaning equipment either in the branch shop or on location at a customer site.
Capture and dispatch technical service requests from external and internal customers to the technical service reps and provide basic technical service information.
Assist dealer, direct or end user service personnel in troubleshooting and diagnosing technical parts issues
Talks to users to learn which procedures they followed and to discover the source of the difficulty.
Asks caller with problem to participate in diagnostic procedures, by listening to and following instructions.
Answers questions by applying technical experiences and mechanical familiarity with the company products.
Provides some level of Customer Service support (I.e. dealer referrals, price lookup, inventory checking)

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.