AAA Customer Service Swing Shift - Full-time

We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You will help have a positive impact on the diverse communities we serve.

At AAA, there is no clearer directive than to serve our Members and nothing is more important than rescuing our Members in their time of need.

Essential Functions:

Call Receiver’s provide courteous and professional assistance in response to members requests for Roadside Assistance in a high volume call center. You must properly answer and enter information into the system for each incoming telephone call.

On every call you must deliver extraordinary customer service to our Members, using sound business judgment and accurately answering question by applying department policies while using all provided resources.

Accurately enter all information provided by our Members  to ensure proper service is rendered.

Set proper expectations with our Members to ensure their complete understanding of the services they will be given.

Demonstrate empathy when dealing with Members in high stress situations

Ensure Members are fully aware of products available to them to enhance the Member’s experience for each and every Member's individual situation. (upgrading coverage, etc.)

Knowledge/Skills/Abi?lities?

* Clear verbal and written communication

* Data entry skills, typing (35 wpm minimum), computer, telephone and basic math

* Passion for customer service

* Ability to use a navigation system (Google maps, iOS Maps, Waze…etc.)

* Ability to work weekends and holidays as necessitated by business and/or weather conditions.

* Ability to cope in a professional manner with a fast work pace and time pressure

Education & Experience / Licenses & Certification

* High School diploma or equivalent required - college education credits preferred

* 0 – 2 years prior customer service experience is preferred

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.