SB - Hotel Guest Services Agent - Winter Seasonal - Full Time - Full-time / Part-time

Job Description

Physical Requirements:

• Read, write and communicate verbally in English in a clear and professional manner
• Use a telephone headset for extended periods of time and work in a noisy (vocal) environment
• Sit and input data into the computer while listening/talking to guests for extended periods of time

Minimum skills, experience, and education required for this job:

• Background in front desk, reservations, sales or the hospitality industry required
• Computer experience required, with a specialization in a reservation or property management system and Microsoft Office
• Excellent communication skills and strong attention to detail
• Friendly, professional, positive and enthusiastic attitude required
• Self-motivated and dependable individual who will seek out additional tasks and duties during slower times
• Excellent sales and customer service skills are preferred
• Adhere to all safety policies
• Interact and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski & Resort Corp Service Excellence standards

Detailed job description, including responsibilities, work performed, tools or equipment used, etc.:

• Answer incoming telephone calls and operate a telephone switchboard proficiently
• Answer general information inquiries, email requests and book entire vacation packages for guests of the Steamboat Grand. Reservations packages may include air, lodging, lifts, activities, and travel insurance.
• Learn how to operate a reservation booking system as well as a property management system (PMS).
• Perform the Check-In and Check-Out process for guests at Hotel Front Desk
• Learn the night audit process and be available to assist in covering night audit shifts if necessary
• Learn various room types and make changes to reservations accordingly
• Handle group & conference reservation requests whenever necessary
• Book reservations for walk-in guests and provide information to guests about our resort and community
• Coordinate and facilitate guest needs and issues on a consistent basis
• Display proficiency & ability to multi-task between various computer applications
• Perform other administrative duties, upon request
• Be part of a team that strives for exceptional sales performance, guest service and call quality
• Interact with other hotel departments for efficient and successful operations
• Maintain a neat, clean and professional appearance

Miscellaneous information:

• Agents are scheduled for 32-40 hours per week depending on variable business levels.
• Will be asked to cover shifts including early mornings, evenings, weekends and holidays, and occasionally the graveyard shift (11pm-7am)
• Employment for this job is contingent upon the successful completion of a background check.