Customer Account Adviser (Princeton ) - Full-time / Part-time

Description: Basic Function Assisting the Customer Accounts Department in lease agreement renewal Reporting Reports directly to the General Manager (or Customer Accounts Manager with GM direction) Primary Responsibilities * The Acquisition and Maintenance of Customers * Direct immediate contact with customers who have not renewed their Lease agreement(s) both in the field and on the phone * Act as a customer counselor who resells the benefits of timely lease agreement renewal payments * Assist CAM in setting and achieving daily revenue and renewal goals. * Clean and certify merchandise in the Quality Assurance Center for all items personally returned * Complete and maintain weekly vehicle maintenance sheet and route sheets daily * Document all customer appointments and update customer information in the store computer system * Assist with merchandise returns and customer deliveries as directed by GM * Perform responsibilities of the Customer Accounts Manager when directed * Other tasks as assigned by management * Safely operates company vehicle * Load, secure and protect product in company vehicle * Maintain updated customer information * Assist the Sales Team as needed * Other tasks as assigned by management Qualifications * 2 years of retail/customer service experience * Schedule flexibility between 8A 9P, including Saturdays * Strong problem solving and decision making skills * Proven sales experience and ability to engage customers and use appropriate negotiation techniques * Excellent professional communication skills with both internal and external contacts * Detail oriented with strong organizational skills * Skilled in balancing multiple priorities in a fast paced environment Requirements * At least 21 years old with a valid driver s license * Willing to complete pre-employment drug screening and background check * Satisfactory MVR (driving record) * Must meet DOT requirements to obtain certification in required states * Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly * Excellent interpersonal and communication skills * Proficient computer skills * Excellent telephone etiquette * Maintain a professional appearance * Pinnacle Group LLC is an equal Opportunity Employer
Associated topics: account, account coordinator, account management, costume, courteous, retail, retail sales associate, sales, sales professional, selling