Automotive Service Advisor

SUMMARY Inspect, maintain, and repair automobiles that run on electricity, gasoline, or alternative fuels like ethanol. Execute basic maintenance like tire rotations and oil changes, diagnose complex problems, and plan and execute vehicle repairs. Responsibilities * Greets customers promptly * Obtains customer and vehicle information * Clearly reports all vehicle symptoms as described by the customer * Determines and recommends needed maintenance base on age, mileage, and vehicle history * Prepares complete and accurate estimate of cost for labor and parts * Establishes follow-up time * Monitors the progress of each vehicle throughout the day, updating customers frequently * Verifies that final invoice reconciles with work performed on the repair order * Explains all completed work and charges to customers Qualifications * Minimum 1 year experience in a service advisory role * Knowledge of automobiles * Positive attitude * High volume mentality * CSI focused